Bellperson

The Westgate Hotel is seeking a Bellperson to deliver warm, personalized service for arriving and departing guests in San Diego, CA. This non-exempt hourly role offers a supportive, guest-first culture, comprehensive benefits, and opportunities for training and career growth as you help create memorable experiences from first welcome to final departure.

What you’ll do

• Greet guests promptly and professionally upon arrival and departure, assisting with luggage and setting a welcoming first and last impression.
• Escort guests to their rooms and share helpful information about hotel amenities, services, and features.
• Provide knowledgeable recommendations and directions for local attractions, dining, transportation, and points of interest throughout San Diego.
• Deliver guest items to rooms as requested, including amenities, packages, luggage, and other special requests.
• Coordinate transportation for guests, including taxis, shuttles, valet requests, and other transportation needs.
• Support smooth transitions by assisting with room moves, group arrivals, and group departures.
• Accurately log and tag all stored luggage while following hotel security and safety procedures.
• Maintain a clean, organized, and professional appearance at the bell desk and lobby areas.
• Communicate effectively with Front Desk and other departments to support efficient operations and seamless guest service.
• Respond to questions and requests with professionalism, urgency, and a guest-first mindset.
• Demonstrate knowledge of hotel emergency procedures and safety protocols.
• Perform additional duties as assigned to support hotel operations.

What we’re looking for

• High school diploma or equivalent preferred.
• Previous hospitality, hotel, valet, or customer service experience preferred.
• Friendly, outgoing, and guest-oriented personality with strong communication and interpersonal skills.
• Ability to anticipate guest needs and provide personalized assistance.
• Strong problem-solving skills with the ability to stay calm and professional in a fast-paced environment.
• Knowledge of San Diego attractions, restaurants, and local experiences is a plus.
• Ability to work effectively as part of a team while maintaining a high level of independence.
• Professional appearance and demeanor aligned with luxury hospitality standards.
• Flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.
• Physical ability to stand and walk for extended periods, and frequently lift, carry, push, and pull luggage and equipment up to 75 pounds.
• Ability to bend, stoop, reach, and maneuver luggage carts and guest belongings.
• Ability to work outdoors in varying weather conditions.

Compensation & schedule

$19 per hour. This is a non-exempt hourly position with a flexible schedule based on business needs, including evenings, weekends, holidays, and varying shifts.

Benefits

• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and Employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our culture

People First and Guests Always. The Westgate Hotel is committed to a supportive environment where team members are valued, respected, and empowered to deliver memorable guest experiences.

Accommodations: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Duties and responsibilities may change based on business needs.