Doorman

Context: This Doorman role supports guest arrivals and departures by handling luggage and providing on-request guest and administrative services.

Responsibilities

• Move trunks, packages, and other baggage to guest rooms or the loading area
• Support luggage transfer to the bell station and/or from the bell station to the parking garage
• Arrange outgoing freight, express, or mail shipments as needed
• Compute charges, tag items, and record shipment information including addressee, addressor, carrier, and charges on required forms
• Provide guests with information on hotel services and amenities
• Share travel information such as transportation rates, routes, and schedules
• Open the hotel’s main doors and escort incoming guests to the front desk for check-in
• Take luggage to the luggage storage area and tag items for Bellman pickup
• Handle related guest or administrative services when requested by the guest or manager
• Perform other duties as assigned

Requirements

• Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions
• Work well in group problem-solving situations; use reason even when dealing with emotional topics
• Assess strengths and weaknesses; pursue training and development; continuously build knowledge and skills
• Manage difficult or emotional customer situations; respond promptly to customer needs
• Solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
• Focus on solving conflict without blaming; maintain confidentiality
• Listen without interrupting; keep emotions under control; remain open to others’ ideas
• Speak clearly and persuasively; listen and ask for clarification; respond well to questions
• Participate in meetings; demonstrate group presentation skills
• Balance team and individual responsibilities; remain objective; welcome feedback
• Contribute to positive team spirit; support team success and recognize accomplishments
• Write clearly and informatively; edit for spelling and grammar; present numerical data effectively
• Read and interpret written information; develop workable implementation plans
• Communicate changes effectively; prepare those affected and monitor transitions
• Delegate work assignments appropriately; set expectations and monitor delegated activities
• Exhibit confidence in self and others; influence actions and opinions; accept feedback
• Look for ways to improve quality with accuracy and thoroughness
• Understand business implications and demonstrate orientation to profitability
• Demonstrate knowledge of EEO policy and show respect and sensitivity for cultural differences
• Promote a harassment-free environment and support a diverse workforce
• Treat people with respect; keep commitments; work with integrity and uphold hotel organizational values
• Follow policies and procedures; complete administrative tasks correctly and on time
• Adapt to changes; manage competing demands; adjust methods for frequent changes, delays, or unexpected events
• Arrive on time for work, meetings, and appointments
• Follow instructions and management direction; take responsibility for actions; complete tasks on time or notify with an alternate plan
• Volunteer readily; seek increased responsibilities; take independent actions and calculated risks when appropriate
• Use original thinking and creativity; generate suggestions for improvement
• Make timely decisions using sound and accurate judgment
• Set and achieve challenging goals; persist through obstacles; measure performance against standards
• Prioritize and plan work activities; organize or schedule other people’s tasks
• Approach others tactfully and react well under pressure
• Meet productivity standards and complete work in a timely manner
• Observe safety and security procedures; report potentially unsafe conditions; use equipment properly
• Communicate effectively in English with people from diverse backgrounds
• Read and comprehend simple instructions, correspondence, and memos; write simple correspondence
• Present information in one-on-one and small group situations
• Handle basic math tasks including add, subtract, multiply, divide; compute rates, ratios, and percent; draw and interpret bar graphs
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Deal with problems involving a few concrete variables in standardized situations
• Lift and/or move up to 50 pounds regularly; 100 pounds occasionally
• Regularly stand, walk, use hands/fingers, reach with hands and arms, and talk or hear
• Occasionally stoop, kneel, crouch, or crawl
• Available for full-time work with flexible shifts (AM or PM), Monday to Sunday including holidays
• Ability to work outdoors in adverse weather conditions (rain, cold, heat) and indoors in controlled temperatures

Education & Experience

• High school diploma or GED required
• 1 year minimum experience required
• One (1) year of customer service experience
• Previous Bellman and/or Doorman experience preferred/required (as listed)

Essential Functions

• Must be able to perform each essential duty and responsibility satisfactorily for the Doorman (Garage) position
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions