Overnight Auditor

Overnight Auditor role at Hotel 1868 LLC in Cambridge, MA (onsite) supporting night audit operations, reservations, and daily financial balancing.

Responsibilities

• Perform guest check-in and check-out, maintaining the confidentiality of guest information
• Manage reservation inquiries, including cancellations and amendments
• Support guest satisfaction by maintaining the highest quality of guest service throughout the shift
• Follow the shift checklist and accurately record notes during each shift
• Run required audit reports and journals from all credit cards and computer systems
• Reconcile credit card systems with night audit reporting for in-house guests/folios
• Balance revenue and settlement accounts nightly, maintain required files, and reset the system for next day operations
• Enter revenue, expenses, and allowances to produce daily reports and other items listed on the nightly audit checklist
• Verify and correct any rate changes for in-house guests
• Reconcile valet and daily charges with the valet company and complete any other required reporting
• Handle cash accurately and complete all safety deposit box procedures
• Monitor lobby traffic and manage entry of non-guests into the hotel when needed
• Review VIP reservations for both incoming and in-house guests
• Prepare the lobby and breakfast for the oncoming shift
• Maintain comprehensive knowledge of service standards, guest relations, and etiquette
• Maintain comprehensive knowledge of applicable Federal, state, and local health and safety regulations
• Use strong English communication skills to work with guests and associates; additional language ability is preferred
• Apply excellent mathematical and computer skills to support audit and reporting duties
• Complete roomMaster training if available; training is preferred, not required

Requirements

• Maintain a professional appearance and conduct, setting standards for associates
• Communicate effectively with guests, vendors, and other associates
• Assist with preparation of statistical reports and presentations as needed
• Accurately report information
• Stay calm and alert, especially during emergencies or heavy hotel activity
• Resolve guest complications such as location changes or credit issues
• Handle guest complaints and develop effective solutions
• Complete projects and assignments thoroughly, professionally, and with care
• Adapt to high-pressure conditions and changing priorities
• Take responsibility for personal growth and development
• Express ideas clearly and convey information professionally
• Attend required meetings

Benefits

• $1000 bonus paid after 6 months worked
• Competitive salary based on previous experience: $20 to $25 per hour
• 3 weeks paid time off (PTO) available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance benefits with partial coverage paid by the hotel
• Dental Insurance benefits with partial coverage paid by the hotel
• Vision Insurance benefits with partial coverage paid by the hotel
• Life Insurance with coverage paid by the hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Parking available at no cost to you
• Monthly MBTA pass paid by the hotel

Reports to: Front Desk Manager/Operations Manager