Night Auditor role supporting overnight operations with guest services, payments, and brand-quality standards in Bethesda, MD (onsite).

Run guest reservation, check-in, check-out, payment, and service procedures in line with brand quality assurance standards
Maintain a friendly, hospitable presence with guests and team members while staying at the front desk during all hours
Use knowledge of local attractions and amenities to support guest requests for information
Process collections, including credit card and direct bill, according to company policies
Ensure proper control of keys, safe deposits, and all company and guest property
Optimize rates by monitoring competitor occupancy and competitor rates
Complete required daily documentation in a timely manner
Quote daily rates accurately and handle credits properly
Perform other assigned duties to support guest satisfaction

Proficiency in administration of applicable property management systems
Ability to respond quickly and appropriately to emergency situations
Experience with accurate cash handling and credit cards
Experience maintaining security of confidential information
Ability to pass certification tests required to meet brand standards
Experience working with computers, including data entry
Works well with others
Customer-focused approach, with guest needs prioritized
Approachable style that encourages effective communication with guests and fellow team members
Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods of time

Potentially physically demanding role requiring comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods of time

Night Auditor

Job Description