Overnight Front Desk Agent

Overnight Front Desk Agent Hotel Jobs

3 jobs found

Today

Night Auditor

RIC HOTEL LLC Sandston, VA

Sandston, VA

Today

$16 - $16/hr Full time Accounting Auditing Front Desk

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Job Description

Join RIC HOTEL LLC in Sandston, VA for an on-site Night Auditor role with an hourly rate of USD 16. This position combines overnight front desk support with end-of-day financial close responsibilities, giving you the chance to support guests after hours while keeping daily hotel operations accurate and organized.

Benefits that support your life outside work

Health, dental, and vision
Accident and short- and long-term disability insurance
Pet insurance
Gym membership discounts
Paid time off and paid holidays
Shamin Perk discounts on tickets, rental cars, and attractions
Footwear discounts
401K plan with company match
Employee discounts at our branded hotels

What you will do

Complete daily audit procedures as set by the hotel and company.
Prepare and attribute required audit reports.
Verify the status of wake-up call requests and ensure they are handled properly.
Balance cash receipts and work completed during the audit shift.
Prepare the front office for the ‘A’ shift and reset days business.
Serve as a Guest Service representative during nighttime hours.
Act as manager on duty during the night.
Attend and actively participate in front office meetings.
Participate in training and cross training programs.
Serve as PBX operator during the audit shift.
Assist breakfast attendants by setting up breakfast areas as needed.
Take initiative to greet guests in a friendly and warm manner.
Report to scheduled shifts on time and in uniform per company policy.
Follow and comply with all company policies and procedures tied to the role.
Perform other related duties as required.

Qualifications

High school diploma, GED certification, or equivalent experience preferred.
1 to 2 years of hotel front desk or night auditor experience preferred (minimum experience: 1 year).
Basic reading, writing, and math skills.
Customer service skills required.
Financial management skills required.
Bachelor’s Degree and/or equivalent experience in a hotel or related field preferred.
Brand systems knowledge preferred.

How the team works

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

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5d ago

Night Auditor

AC Hotel St. Petersburg Saint Petersburg, FL

Saint Petersburg, FL

5d ago

$16 - $18/hr Full time Administrative Support Auditing Customer Service

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Job Description

At AC Hotel St. Petersburg, the Night Auditor plays a key role in keeping the hotel running smoothly during evening and overnight hours. This position supports guest satisfaction by carrying out reservation, check-in and check-out, payment, and service procedures while staying aligned with brand quality standards.

Based in Saint Petersburg, FL (onsite), the Night Auditor will help ensure collections are processed correctly, documentation is completed on time, and daily rates are handled with an eye toward optimization. This role earns USD 16 - 18 per hourly.

Responsibilities

Perform guest reservation, check-in, check-out, payment, and service procedures according to brand quality assurance standards
Maintain a friendly, hospitable approach with guests and team members and remain present at the desk during all hours
Build and maintain knowledge of local attractions and amenities to support guest requests
Ensure credit card and direct bill collections follow company policies
Maintain proper control of keys, safe deposits, and company and guest property
Optimize rates by monitoring competitor occupancy and rates
Complete required documentation in a timely manner
Quote daily rates and properly issue credits as needed
Perform other duties as assigned to support guest satisfaction

Requirements

Proficiency in administering applicable property management systems
Ability to respond quickly and appropriately to emergency situations
Experience with accurate cash handling and credit cards, including maintaining security of confidential information
Ability to pass certification tests required to meet brand standards
Experience working with computers, including data entry
Ability to work well with others
Strong customer focus with guests’ needs prioritized
Approachable communication style that encourages effective communication with guests and team members

Benefits

Medical insurance options
Dental and vision insurance
401k with company match
Company provided life insurance
Tuition assistance
Paid time off
Paid holiday time
Travel discounts
Competitive pay and benefit programs

Physical Requirements

This position may be physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

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7d ago

Evening and Overnight Front Desk Agent

Aloft LGA Airport Hotel East Elmhurst, NY

East Elmhurst, NY

7d ago

$21 - $23/hr Full time Customer Service Front Desk Guest Services

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Job Description

Aloft LGA Airport Hotel is hiring an Evening and Overnight Front Desk Agent to support smooth guest arrivals and secure, well-run operations during PM hours and overnight relief. This is an on-site role in East Elmhurst, NY, with shifts covering 3pm-11pm and overnight relief for the Night Auditor (11pm-7am) for 2 nights per week.

In this position, you will be the welcoming face of the front desk, handling reservations and guest requests while ensuring proper completion of night audit responsibilities and adherence to emergency and security procedures. If you enjoy delivering consistent service, working independently during evening and overnight hours, and collaborating with other teams to keep the property running at its best, this role offers a clear path to contribute every shift.

What you’ll do

Greet guests warmly at arrival and provide a friendly, professional first impression.
Manage hotel reservations in property management systems (PMS), updating guest information accurately using tools such as Power of M (or similar).
Answer guest questions by phone and in person with strong phone etiquette, sharing details on hotel amenities, local attractions, and available services.
Check guests in and out efficiently while maintaining high standards of service.
Resolve guest concerns promptly using customer service problem-solving to improve guest satisfaction.
Complete night audit procedures, including reconciliation of daily financial transactions, report preparation, and accurate record-keeping.
Follow hotel emergency procedures during overnight shifts, ensuring safety protocols are in place.
Maintain front desk security by monitoring access points, conducting visual inspections, and adhering to safety guidelines.
Support guest relations with personalized service, special request assistance, and a welcoming approach for diverse clientele, including multilingual or bilingual guests.
Coordinate with housekeeping and maintenance teams to address guest needs quickly and uphold property standards.

What you bring

Proven hospitality management or front desk experience, ideally with resort or hotel experience.
Familiarity with property management systems, especially OPERA or similar platforms.
Strong customer service skills with effective communication for phone and in-person interactions; bilingual or multilingual ability is a plus.
Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices.
Excellent problem-solving skills and the ability to handle challenging situations calmly and professionally.
Ability to work independently during evening and overnight shifts while maintaining energy and attention to detail.
Reservation system and property management software experience is preferred.
Flexibility to work overnight hours, including weekends and holidays as needed.

Shift details and pay

Pay: $21.00 - $23.00 per hour
Expected hours: 40.0 per week
Schedule: PM shifts (3pm-11pm) and overnight relief for the Night Auditor (11pm-7am) 2 nights per week
Location: In person (East Elmhurst, NY)

Benefits

Employee discount

Technologies: Power of M, OPERA

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