Evening and Overnight Front Desk Agent

Aloft LGA Airport Hotel is hiring an Evening and Overnight Front Desk Agent to support smooth guest arrivals and secure, well-run operations during PM hours and overnight relief. This is an on-site role in East Elmhurst, NY, with shifts covering 3pm-11pm and overnight relief for the Night Auditor (11pm-7am) for 2 nights per week.

In this position, you will be the welcoming face of the front desk, handling reservations and guest requests while ensuring proper completion of night audit responsibilities and adherence to emergency and security procedures. If you enjoy delivering consistent service, working independently during evening and overnight hours, and collaborating with other teams to keep the property running at its best, this role offers a clear path to contribute every shift.

What you’ll do

• Greet guests warmly at arrival and provide a friendly, professional first impression.
• Manage hotel reservations in property management systems (PMS), updating guest information accurately using tools such as Power of M (or similar).
• Answer guest questions by phone and in person with strong phone etiquette, sharing details on hotel amenities, local attractions, and available services.
• Check guests in and out efficiently while maintaining high standards of service.
• Resolve guest concerns promptly using customer service problem-solving to improve guest satisfaction.
• Complete night audit procedures, including reconciliation of daily financial transactions, report preparation, and accurate record-keeping.
• Follow hotel emergency procedures during overnight shifts, ensuring safety protocols are in place.
• Maintain front desk security by monitoring access points, conducting visual inspections, and adhering to safety guidelines.
• Support guest relations with personalized service, special request assistance, and a welcoming approach for diverse clientele, including multilingual or bilingual guests.
• Coordinate with housekeeping and maintenance teams to address guest needs quickly and uphold property standards.

What you bring

• Proven hospitality management or front desk experience, ideally with resort or hotel experience.
• Familiarity with property management systems, especially OPERA or similar platforms.
• Strong customer service skills with effective communication for phone and in-person interactions; bilingual or multilingual ability is a plus.
• Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices.
• Excellent problem-solving skills and the ability to handle challenging situations calmly and professionally.
• Ability to work independently during evening and overnight shifts while maintaining energy and attention to detail.
• Reservation system and property management software experience is preferred.
• Flexibility to work overnight hours, including weekends and holidays as needed.

Shift details and pay

• Pay: $21.00 - $23.00 per hour
• Expected hours: 40.0 per week
• Schedule: PM shifts (3pm-11pm) and overnight relief for the Night Auditor (11pm-7am) 2 nights per week
• Location: In person (East Elmhurst, NY)

Benefits

• Employee discount

Technologies: Power of M, OPERA