Guest Service Agent / Night Auditor

Join the team at The Park Hotel on the Plaza in Kansas City, MO, where you will support guests at the front desk during the day and take on overnight night audit responsibilities. Enjoy a role that keeps you connected with guests and ensures the hotel runs smoothly end to end, with a strong focus on training, benefits, and growth through Liberty Hospitality Partners.

What you’ll get

• $17/hour starting pay
• Shift differential for overnight hours
• Flexible scheduling
• Paid training
• Health, dental, and vision insurance
• 401(k)
• Employee travel discount and employee room/discounts
• Room to grow with Liberty Hospitality Partners

Your day-to-day responsibilities

• Welcome guests and manage check-ins and check-outs efficiently and accurately
• Assign rooms based on guest needs, code keys, and confirm rates and stay details
• Answer phone calls and emails, take messages, and handle special requests
• Resolve guest concerns calmly, follow through, and continue until the guest is satisfied
• Deliver amenity requests such as extra towels, pillows, and toiletries within 15 minutes
• Post charges and payments accurately and balance the cash drawer each shift
• Support housekeeping and lobby readiness by keeping the front desk and lobby clean and stocked
• Complete end-of-day procedures: post and balance daily charges, run the end-of-day audit, and reconcile credit cards, cash, and direct bill accounts
• Balance restaurant figures and investigate discrepancies using the night audit checklist
• Prepare audit reports and support walk-in room sales while handling wake-up calls
• Serve as Manager on Duty overnight, helping maintain safety and guest care
• Set up meeting spaces and prepare the hotel for the next business day

What you bring

• High school diploma or equivalent required
• 1–2 years of guest service experience preferred
• Hotel front desk or night audit experience is a plus
• Friendly, professional, and patient with guests, including when they are upset
• Strong attention to detail and comfort working with numbers
• PEP/POS/Computer skills required
• Ability to work independently and make sound decisions overnight
• Reliable and able to work overnight shifts
• Clear communication in English (a second language is a plus)
• CPR/First Aid certification preferred

How to apply

Apply through Indeed. The team interviews once, so qualified candidates could receive an offer quickly.