Front Desk Manager

Oversee daily Front Office operations at a full-service property in Jackson Hole, ensuring smooth guest arrivals, departures, and reservations while leading a team to meet service standards.

Responsibilities

• Oversee Front Office responsibilities across day-to-day operations
• Maintain high standards for internal and external guest service and align with the Hotel Terra service culture
• Promote unity and teamwork across the department through coaching and consistent collaboration
• Participate in Front Office operations, including assisting with check in, check out, and reservations
• Communicate with guests in a professional, courteous, and helpful manner
• Manage the Front Office team to maximize the guest experience, exceed expectations, and complete daily departmental objectives efficiently

Requirements

• Experience in a similar size hotel (132 rooms) and leading a team of 12
• Full service hotel experience, preferably in an upscale independent hotel
• Ability to hire, train, and coach team members to support top quality guest service
• Dependable, organized, and able to maintain a positive, can-do mindset
• Take ownership of assigned tasks and incorporate feedback from your manager to continue growing

Benefits

• Competitive Medical Benefits Package and 401(k)
• Competitive Wages and Flexible Schedules
• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal
• Discounts at Spas, Spur Restaurant & Bar, and Retail Stores
• Discounts on Noble House Hotels & Resorts room rates
• Discounts on Ski Passes
• Shared Transferable Ski Pass
• Onsite Ski-in, Ski-out, and Ski Storage