Oversee daily operations for the Count Team while supporting training, compliance, and coordination across the casino.

Manage the Count Team’s daily department operations
Lead training and ongoing development for both supervisory and non-supervisory personnel
Coordinate Count Room activities to ensure integrity of the drop and count
Maintain compliance with the Minimum Internal Control Standards required by the Gaming Control Board
Manage and participate in Count Room functions, including oversight of drop and count processes
Interview applicants for supervisory and non-supervisory Count Team roles
Troubleshoot issues and provide actionable, constructive feedback to staff
Address employee concerns in a calm, fair, and effective manner
Communicate Count Team department issues to the Executive Director of Casino Finance
Analyze problems and work toward practical solutions
Establish and maintain effective working rapport with Main Cage, Slots, Tables Games, and Revenue Audit to resolve issues as they arise
Maintain confidentiality of departmental information
Create and sustain a positive workplace focused on teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction
Create and implement department policies and procedures
Order department supplies and coordinate equipment repairs and maintenance
Maintain a flexible schedule to attend meetings outside of normal department hours
Perform other duties as needed for the success of the department

Previous management or supervisory experience required
Two (2) years of Count Team experience required
Knowledge of regulations and laws related to hiring and maintaining a positive, professional work environment
Ability to conduct mathematical transactions quickly and accurately
Strong commitment to maintaining a good attendance record
Demonstrated work ethic that supports team spirit and respect from team members
Ability to work in a structured, organized, and highly regulated environment
Proficiency with a computer and ten-key calculator quickly and accurately
Must have, or be able to obtain, a Gaming Registration

Manager Count Team

Job Description