Support front desk leadership to deliver smooth arrivals, departures, and daily service while helping protect hotel performance.

Manage day-to-day front office operations efficiently while maximizing hotel profitability
Oversee and assist with front office coordination, ensuring strong service for arriving, departing, and in-house guests
Provide accurate, timely information and guest services
Maintain a professional, friendly, helpful demeanor at all times

Understand the principles of quality service delivery, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction
Follow standard cash handling procedures
Demonstrate knowledge of front office operations and emergency procedures
Work with the property management system and understand downtime procedures
Successfully lead, motivate, and train staff
Practice active listening; ask questions to determine how to best meet guest needs
Communicate effectively in English: written skills (spelling, grammar, composition rules) and verbal clarity (speaking clearly and concisely)
Perform basic math accurately and quickly: add, subtract, multiply, divide
Use standard office equipment effectively, including computers/software, printers, photocopier, fax, and a multiple line telephone system
Meet attendance requirements with dependability and consistency
Maintain a neat and clean appearance in line with hotel standards
Manage time to meet productivity standards
Multi-task and maintain composure when interruptions are frequent
High school diploma or equivalent

Medium Work: exerting up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly to move objects
Required physical activities include: standing, pulling, grasping, seeing, crouching, lifting, hearing, reaching, pushing, repetitive motions, talking

Assistant Guest Service Manager

Location: Seattle, WA (onsite)
Position status: Full-time
Schedule: Variable schedule; must be available weekends and holidays
Pay rate: $25.99 to $28.22 per hour/DOE (USD 25 - 28 per hourly)
Minimum experience: 1 years
Supplemental pay: Individual incentives and Bonus Programs

Job Description