Front Office Supervisor - Rooms

Hotel Operis in Charleston, SC 29401 is hiring a Front Office Supervisor - Rooms onsite to oversee front desk operations and support a high standard of guest service.

Key Responsibilities

• Supervise daily front desk operations, including check-in, check-out, and overall guest services
• Lead and motivate front desk Team Members to deliver exceptional customer service
• Respond to guest inquiries, concerns, and special requests with a professional and efficient approach
• Train and onboard new front desk staff members
• Verify accuracy and completeness of guest reservations and billing information
• Coordinate with other departments to help resolve guest issues and improve the guest experience
• Keep the front desk area clean, organized, and ready for guest traffic
• Monitor adherence to hotel policies and procedures to support compliance

Requirements

• Prior cash handling experience required
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write, and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match