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Front Office Supervisor - Rooms

Hotel Operis Charleston, SC

Charleston, SC

Today

Full time Customer Service Front Desk Front Desk Operations

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Job Description

Hotel Operis in Charleston, SC 29401 is hiring a Front Office Supervisor - Rooms onsite to oversee front desk operations and support a high standard of guest service.

Key Responsibilities

Supervise daily front desk operations, including check-in, check-out, and overall guest services
Lead and motivate front desk Team Members to deliver exceptional customer service
Respond to guest inquiries, concerns, and special requests with a professional and efficient approach
Train and onboard new front desk staff members
Verify accuracy and completeness of guest reservations and billing information
Coordinate with other departments to help resolve guest issues and improve the guest experience
Keep the front desk area clean, organized, and ready for guest traffic
Monitor adherence to hotel policies and procedures to support compliance

Requirements

Prior cash handling experience required
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write, and speak English fluently
Six months Front Desk experience
Strong computer skills
Flexible schedule including nights and weekends

Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401K Match

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