Guest Services Agent

At Hotel Abri, located in San Francisco, CA (onsite), the Guest Services Agent supports day-to-day operations by verifying daily transaction figures and accounting records, then ensuring reporting and reconciliation are completed accurately. The role also supports front desk and Food and Beverage cashier close-out work, including electronically transmitting credit card vouchers and running required daily accounting processes.

Key Responsibilities

• Maintain full knowledge of and comply with all hotel and departmental policies and procedures.
• Use and follow established procedures for the property management system and manual workflows.
• Set up and organize the work station with designated supplies, forms, and resource materials while keeping the area clean; report shortages to the supervisor.
• Answer the telephone within three rings using correct salutations and telephone etiquette.
• Provide accurate guest information by staying familiar with hotel services, facilities, packages, promotions, prices, and rates to support positive guest relations.
• Operate with a working knowledge of PMS, POS, call accounting, and movie systems; correct errors and list discrepancies for adjustment.
• Compute percentages and totals, then compare results with recorded entries; inspect books of original entry to confirm accepted accounting procedures were followed.
• Analyze data to identify evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete daily front desk and Food and Beverage cashier work.
• Run final trial balance to post rooms and close the day.
• Run accounts receivable reports and other designated reports for record keeping as directed by the Controller.
• Provide next day reports for Front Office, Housekeeping, Sales, and Accounting Offices as required.
• Transmit credit card vouchers electronically via modem to authorized vendors.

Required Qualifications

• High school diploma or equivalent (college degree, Accounting major preferred).
• Ability to communicate in English with guests, visitors, vendors, and hotel staff.
• Ability to provide legible communication.
• Must be able to compute mathematical calculations.
• Certification of previous training in computers.
• Experience with computers, calculators, or word processors.
• Ability to input and access information into the property management and sale systems.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at the assigned post for extended periods of time.
• Ability to work cohesively with other departments and coworkers as part of a team.

Technologies

• PMS, POS
• Property management system
• Call accounting
• Movie systems
• Accounts receivable reports
• Word processors
• Modem

Compensation & Benefits

Pay range: $20.00–$25.00 per hour. Pay rate: $21/hr.

• Medical, dental, life insurance
• 401K
• Paid time off
• Discounted hotel stays