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Guest Services Agent

Hotel Abri San Francisco, CA

San Francisco, CA

Today

$20 - $25/hr Full time Customer Service Front Desk Guest Reception

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Job Description

At Hotel Abri, located in San Francisco, CA (onsite), the Guest Services Agent supports day-to-day operations by verifying daily transaction figures and accounting records, then ensuring reporting and reconciliation are completed accurately. The role also supports front desk and Food and Beverage cashier close-out work, including electronically transmitting credit card vouchers and running required daily accounting processes.

Key Responsibilities

Maintain full knowledge of and comply with all hotel and departmental policies and procedures.
Use and follow established procedures for the property management system and manual workflows.
Set up and organize the work station with designated supplies, forms, and resource materials while keeping the area clean; report shortages to the supervisor.
Answer the telephone within three rings using correct salutations and telephone etiquette.
Provide accurate guest information by staying familiar with hotel services, facilities, packages, promotions, prices, and rates to support positive guest relations.
Operate with a working knowledge of PMS, POS, call accounting, and movie systems; correct errors and list discrepancies for adjustment.
Compute percentages and totals, then compare results with recorded entries; inspect books of original entry to confirm accepted accounting procedures were followed.
Analyze data to identify evidence of deficiencies in controls or lack of compliance with management policies and procedures.
Reconcile and complete daily front desk and Food and Beverage cashier work.
Run final trial balance to post rooms and close the day.
Run accounts receivable reports and other designated reports for record keeping as directed by the Controller.
Provide next day reports for Front Office, Housekeeping, Sales, and Accounting Offices as required.
Transmit credit card vouchers electronically via modem to authorized vendors.

Required Qualifications

High school diploma or equivalent (college degree, Accounting major preferred).
Ability to communicate in English with guests, visitors, vendors, and hotel staff.
Ability to provide legible communication.
Must be able to compute mathematical calculations.
Certification of previous training in computers.
Experience with computers, calculators, or word processors.
Ability to input and access information into the property management and sale systems.
Ability to perform job functions with minimal supervision.
Ability to remain stationary at the assigned post for extended periods of time.
Ability to work cohesively with other departments and coworkers as part of a team.

Technologies

PMS, POS
Property management system
Call accounting
Movie systems
Accounts receivable reports
Word processors
Modem

Compensation & Benefits

Pay range: $20.00–$25.00 per hour. Pay rate: $21/hr.

Medical, dental, life insurance
401K
Paid time off
Discounted hotel stays

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