BILINGUAL FRONT DESK AGENT, AM & PM SHIFTS

Join Tilden Hotel and its partner properties in San Francisco for an onsite front desk role that centers guest care, smooth operations, and a collaborative culture. You will float between hotels, warmly welcome guests, manage reservations, and coordinate with housekeeping to ensure rooms are ready for arrivals. This position offers a competitive hourly wage, a robust benefits package, and a supportive team that values clear communication and a guest-first mindset. AM and PM shifts are available to fit a flexible schedule.

Benefits

• 401(k) with company matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities

• Move between Tilden Hotel and partner properties as needed
• Conduct all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify credit card details
• Welcome guests upon arrival
• Provide information about the hotel, available rooms, rates, and amenities
• Find resolutions to guest dissatisfaction
• Maintain communication with housekeeping to ensure rooms are clean and ready for arrivals
• Correspond with guests via email regarding their stay
• Maintain a people pleasing attitude
• Engage in natural, conversational interactions with guests

Requirements

• Right attitude is essential; training will cover the rest
• Experience as a Hotel Front Desk Agent, Receptionist, or in customer service is preferred but not required
• Willingness to learn hotel software
• Excellent communication skills
• Weekend availability required
• Sound judgment and discretion, with the ability to work with little supervision
• Bilingual in Spanish and English

Location

San Francisco, CA — onsite

Pay

From $20.00 per hour