Front Desk Agent/Night Auditor

The Oxford Hotel & Resorts LLC. is seeking a full-time Front Desk Agent/Night Auditor to support guest services throughout arrival and departure, while also completing end-of-day audit and reporting tasks. This onsite role is based in San Francisco, CA.

Role Overview

In this position, you will manage front desk guest interactions, provide concierge support, and assist with practical needs such as parking and luggage storage. The role also includes end-of-day audit procedures and system-based reporting responsibilities to help ensure accurate operations.

Key Responsibilities

• Deliver quality guest service related to check-in/check-out and provide concierge services in a gracious and professional manner.
• Greet guests upon arrival and when they depart from the property.
• Assist guests with parking needs and the storage of luggage as required.

Audit and Reporting Duties

• Complete end-of-day audit procedures with accuracy and efficiency.
• Run end-of-day reports for both POS and PMS systems.
• Balance credit cards using the OPERA system.
• Accurately compute and manipulate mathematical calculations as needed for reporting and balancing.

Required Qualifications

• Ability to communicate satisfactorily in English (speaking, reading, writing) with guests, co-workers, and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and with minimum supervision.
• Ability to solve practical problems and handle a variety of concrete variables where limited standardization exists.
• Ability to effectively handle internal and external customers, including situations that may require patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure during check-in/check-out periods and manage multiple tasks at once.
• Punctuality and regular, reliable attendance.
• Interpersonal skills and ability to work well with co-workers and the public.
• Flexibility in schedule.

Systems and Technologies

• OPERA
• POS
• PMS

Desirable Background

• Previous guest relations training.
• Previous experience with an automated property management system.
• Knowledge of OPERA (a plus).

Compensation and Location

This is a full-time position located onsite in San Francisco, CA. The hourly pay rate is USD 23.00–23.00.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance