Assistant Front Office Manager

Join The Argonaut, a Noble House Hotel in San Francisco, where the guest experience is shaped by location, distinction, and soul. Inside the historic Haslett Warehouse building in Fisherman’s Wharf, you’ll support a Front Desk team known for professional service, coordinated communication, and strong service recovery. This onsite Assistant Front Office Manager role also includes coaching, scheduling support, and front office system oversight to help ensure smooth day-to-day operations.

What you’ll do

• Ensure the Front Desk team checks guests in and out efficiently, courteously, and professionally.
• Respond to guest needs and concerns in a timely, friendly, professional manner, with a service recovery focus when applicable.
• Support and enforce safety and security policies and procedures.
• Train, coach, and develop team members to strengthen performance and consistency.
• Prepare and adjust weekly work schedules in line with staffing guidelines and labor forecasts.
• Review guest comments, identify issues, and help ensure problems are corrected in a timely manner.
• Maintain clear communication between Front Office and other departments.
• Monitor and maintain Front Office systems and equipment to support optimum performance.
• Build strong relationships with concierge partners, valet service, taxi services, and the airport connection to deliver high-quality service.

Requirements

• Highly organized and results oriented, with the flexibility to work well under pressure in a fast-paced, changing environment.
• Ability to handle stressful situations calmly and professionally, demonstrating good judgment.
• Clear, direct guest communication using a positive, clear speaking voice.
• Strong interpersonal skills, including the ability to work with diverse personalities with tact and flexibility.
• Excellent supervisory skills and initiative to drive changes and identify areas for improvement.
• One to Two years of supervisory experience in Front Office.
• Opera PMS experience preferred.
• Proficiency in MS Office.

Tools you’ll use

• Opera PMS
• MS Office

Benefits and support

• Generous medical, dental, and vision insurance plans.
• Paid holidays, vacation, and sick days.
• 401K retirement plan.
• Cell phone reimbursement.
• 8 weeks of Parental Leave Pay.
• Pet insurance.
• Laundered team member uniform.
• Pre-tax commuter benefits.
• Referral program.
• Special rates in Noble House Hotels and Food & Beverage for team members, friends, and family.
• Educational Assistant Program.
• Shoes for Crews.
• On Demand Pay - Your Pay before Pay Day.

About the Argonaut

The Argonaut is housed within Fisherman’s Wharf’s historic Haslett Warehouse building. The hotel is a recipient of the AAA Four Diamond Award for 18 consecutive years, and guests enjoy views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge, with Ghirardelli Square & Hyde Street Pier nearby.

Culture and inclusion

The Noble House Hotels & Resorts philosophy emphasizes “location, distinction, and soul.” The Argonaut team values individual distinction and collective soul, encouraging team members to bring personality and energy to their work.

At the Argonaut, the team supports initiatives towards Diversity, Equity, Inclusion, and Accessibility, and has established a hotel committee to share a range of thoughts, perspectives, and expression.

Noble House Hotels & Resorts is an equal opportunity workplace and employer. They encourage and support an environment where everyone can be successful, based on individual qualifications, experience, abilities, and job performance, without discrimination based on protected status.

Salary: USD 75,000 (yearly). Experience: 1+ years. Location: San Francisco, CA (onsite).