Front Desk Supervisor

Parguera Plaza Hotel offers an onsite role in Lajas, PR with an hourly pay range of $11.00 to $14.00. This position supports a professional front desk environment and focuses on strong guest service, team leadership, and daily operational follow-through.

In this supervisor role, you will help lead the front desk team while supporting broader hotel performance. The work includes scheduling, training, operational assistance, and coordination that contributes to occupancy, guest satisfaction, and revenue goals.

What you will do

• Develop and manage front desk employee schedules.
• Train team members in hospitality standards, guest relations, and operational procedures.
• Maintain service consistency by ensuring compliance with company policies and established service standards.
• Assist management with operational reports, performance evaluations, and cost control.
• Support hotel management in achieving occupancy, guest satisfaction, and revenue goals.
• Keep the front desk professional, organized, and welcoming for guests.

What you bring

• Minimum 2 years of experience in hotel front desk operations, hospitality management, or a similar supervisory position.
• Restaurant hospitality background is strongly preferred, including experience in restaurant operations, food and beverage management, or restaurant guest services.
• Leadership, communication, and problem-solving skills.
• Experience supervising employees and coordinating daily operations.
• Knowledge of hotel reservation systems, property management systems (PMS), and Microsoft Office.
• Ability to multitask and perform effectively in a fast-paced hospitality environment.
• Strong organizational skills and attention to detail.
• Professional appearance and excellent interpersonal skills.
• Flexibility to work weekends, evenings, and holidays.
• Bilingual proficiency in English and Spanish is required.

Work details

• Location: Lajas, PR (onsite)
• Schedule: Flexible, including weekends, evenings, and holidays
• Compensation: $11.00 - $14.00 per hour
• Work mode: In person

Tools you will use

• Hotel reservation systems
• Property management systems (PMS)
• Microsoft Office