Convention Svcs Mgr

Highgate Hotels is seeking a Convention Services Manager to oversee the Convention Services Department and coordinate client function arrangements in line with Hotel standards. This role also supports effective day-to-day event documentation, cost review, and group room block management.

Role Overview

The Convention Services Manager is responsible for managing all aspects and functions of the Convention Services Department according to Hotel standards. The role coordinates the arrangements and details for clients’ functions and directs, implements, and maintains a management philosophy to guide Convention Services staff.

Responsibilities

• Anticipate client and individual guest needs associated with event execution.
• Resolve complaints and requests to client satisfaction.
• Maintain complete knowledge of daily scheduled group functions, including times, locations, number of people, and specified requirements.
• Review sales and labor costs for the previous day, resolve discrepancies with Accounting, and track actuals against budget.
• Manage group room blocks up to the contracted “cut off.”
• Prepare accurate deposit invoices.
• Review final bills for completeness and accuracy.
• Prepare and distribute, in a timely manner, accurate Banquet event orders.

Requirements

• Minimum of (2) two years of college; degree desirable.
• Excellent written and oral communication skills.
• At least 2 years of experience in a similar position in a similar operation preferred.
• Experience with Delphi.
• Experience with Microsoft Office, particularly Word, Excel, and Powerpoint.
• Catering sales experience preferred.
• Knowledge of relationship-building skills and ability to network effectively.
• Fluency in a foreign language preferred.

Technologies

• Delphi
• Microsoft Office
• Word
• Excel
• Powerpoint

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• For Employees Based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked with up to 72 hours of unused time carried over from one anniversary year to the next
• For Employees Based in Colorado: 8 paid holidays per year; up to 20 days of paid vacation per year; 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked (employees working in the City of Denver receive 64 hours of designated holiday time per calendar year)
• For Employees Based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, capped at 1.5x annual accrual rate (non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service capped at 192 hours of combined PST and CTO); Paid Sick Time accrues at 1 hour for every 30 hours worked with unused time carried over from one anniversary year to the next up to a maximum of 80 hours (employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary and unused time does not carry over)
• The above-referenced benefits do not apply to part-time positions

Location

San Francisco, CA (onsite)

Posting Date

This job opening was posted on 10/23/2026 and will remain open for at least 14 days.