Night Auditor

The Night Auditor provides end-of-night financial reconciliation, prepares and reviews management reporting, and supports guest service operations as needed to ensure accurate billing and an excellent guest experience.

Location & Schedule

• Location: Denver, CO (onsite)
• Shift: Late/overnight shift
• Work hours: Flexible scheduling and long hours may be required

Pay & Experience Requirements

• Salary: USD 23 - 23 per hourly
• Minimum experience: 1 years
• Education: High School diploma or equivalent

Role Summary

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures accuracy of guest billings and city ledger transactions. The position also performs guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations.

Key Responsibilities

• Reconcile all hotel cashier transactions
• Review, organize, and compile management reports on a timely basis
• Ensure accuracy of guest billings and city ledger transactions
• Communicate concerns and related issues to management
• Perform guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations
• Perform guest services functions as required, including checking guests in/out, taking reservations, and we-up calls
• Audit and reconcile financial and statistical reports
• Prepare and distribute necessary daily reports as required (including Daily Operating Report, Discount Programs, and Tax Reports) according to hotel standards
• Prepare and distribute month-end reports
• Audit, reconcile, and consolidate Front Desk and Food & Beverage Cashier work
• Audit, reconcile, consolidate, and transmit all credit cards in a timely manner
• Prioritize job functions to meet deadlines
• Ensure the accuracy of all numbers reported, including statistics
• Input and update financial information into the corporate communications network
• Perform daily, weekly, monthly, and annual data processing system functions as required
• Keep management informed of unusual operational or financial events and/or deviations of policies or procedures
• Support overall guest satisfaction
• Respond to governmental inquiries upon receipt
• Handle guest requests

Requirements

• Ability to work with and understand financial information, data, and basic arithmetic functions
• Willingness to cross train in other accounting or hotel-related areas
• Ability to prioritize job functions to meet deadlines
• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field
• Guest service experience preferred
• Computer knowledge and skills required
• Ability to maintain a warm and friendly demeanor at all times
• Effective verbal and written communication with employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Ability to listen to, understand, and clarify concerns raised by employees and guests
• Ability to multitask and prioritize departmental functions to meet deadlines
• Ability to approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attendance at required hotel meetings and trainings
• Regular attendance in compliance with Highgate Hotel Standards, as required by scheduling
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag
• Comply with Highgate Hotel Standards and regulations to support safe and efficient hotel operations
• Demonstrate productivity by identifying problem areas and assisting in implementing solutions
• Ability to handle problems, including anticipating, preventing, identifying, and solving problems
• Ability to understand and apply complex information and data from various sources to meet objectives
• Ability to maintain confidentiality of information
• Ability to show initiative by anticipating guest or operational needs
• Sedentary work with occasional exertion of up to 10 pounds of force; lifting, carrying, pushing, pulling, or moving objects may be required
• Perform other duties as requested by management

Benefits

• Travel discounts at company hotels
• Three pricing tiers of medical coverage
• Dental benefits to eligible full-time associates
• Vision benefits to eligible full-time associates
• Paid sick leave accrual in accordance with the Colorado Healthy Families and Workplaces Act
• Paid time off plans may be available to qualifying associates
• Retirement 401(k) Program open to both full-time and part-time associates who qualify
• Medical, dental, and vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays, paid vacation, and paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Location-Specific Paid Time Off (Additional Details)

• For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
• For employees based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked
• For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service capped at 192 hours of combined PST and CTO; paid sick time accrues at 1 hour for every 30 hours worked with carryover up to 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.