Service-focused role maintaining cleanliness, order, and guest readiness across hotel public areas.

Respond promptly to guest requests and requests from other departments
Service hotel public areas to the required standard
Use a checklist, sign off on completed areas, and maintain completion records
Report preventative or other maintenance issues
Replenish guest supplies as needed
Respond to special requests
Assist with tasks assigned by Supervisors as needed
Maintain cleanliness and order of guest areas of the resort and complete assigned cleaning duties
Keep public areas neat, vacuumed, and dusted
Clean and maintain mirrors, furniture, floors, ashtrays, elevators, and doors so surfaces are clean and mark-free
Remove all trash from public areas
Clean the lobby and employee breakroom
Deliver towels to the laundry for cleaning
Communicate effectively with room attendants to support efficient, timely guest room cleaning
Respond to guest requests and inquiries while in the lobby
Answer guest questions and direct guests to the areas they desire
Perform all duties according to brand standards with an emphasis on meeting or exceeding guest expectations
Perform any other duties as requested by the supervisor
Perform duties timely and efficiently in line with company policies and procedures

Hotel experience preferred
Flexible availability
Communicate clearly and professionally with guests, coworkers, and supervisor
Maintain a positive attitude while completing tasks
Ability to stand for long periods
Strong attention to detail
Responsibility, reliability, and honesty
Teamwork and collaboration
Follow property grooming and dress standards and project a favorable image of the property at all times

Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Complete cleaning tasks to keep guest rooms, working areas, and hotel premises clean and orderly

Public Area Attendant

Job Description