Public Lobby Attendant

The Public Lobby Attendant role at Renaissance Raleigh Hotel supports guest comfort by keeping lobby and public areas clean, orderly, and safe, while also assisting with guest requests and questions.

Role Overview

Responsible for maintaining lobby and public space areas in a clean, orderly, and safe condition in line with standard procedures. The position also includes routine cleaning tasks, guest support, and assisting with deliveries to suites as directed by management.

Key Responsibilities

• Maintain lobby and public space areas, as assigned by management, in a clean and orderly condition following standard procedures in a safe, accident-free manner.
• Clean fingerprints off glass doors and the Registration Desk, and run the vacuum cleaner.
• Clean sinks, toilets, and mop floors in public restrooms, and replenish supplies as needed.
• Clean washer/dryer, tables, and mop floors as needed for the Guest Laundry.
• Assist with excessive laundry when required.
• Complete general cleaning of offices and Front Office areas.
• Perform general cleaning of the Associate break room and associated spaces.
• Clean Associate bathrooms, including sinks and toilets, mop floors, and replenish toilet paper and paper towels as needed.
• Deliver cribs, roll-away beds, and other related items to suites upon request from a supervisor or guest.
• Follow and understand hotel emergency procedures.
• Accommodate guest special requests courteously.
• Answer guest questions regarding local area facilities and services.

Requirements

• Minimum of 1 year experience working in Housekeeping Services.

Compensation

USD 16 per hour

Work Location and Schedule

Location: Raleigh, NC (onsite)

Shift: 7:00am to 3:00pm (days vary based on the business needs of the hotel)

Benefits

• Competitive wages
• Medical/dental/vision plans (Full-time associates only)
• Life insurance (Full-time associates only)
• Short-term and long-term disability options (Full-time associates only)
• 401K options (Full-time associates only)
• Tuition assistance (Full-time associates only)
• Discounted room rates at Concord Hotels (Full-time associates only)
• Training and development and career advancement opportunities

Work Style and Motivation

• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Completes assigned tasks with all necessary details to get the work done well
• Ability to Make an Impact: Motivated to perform well by the opportunity to contribute to organizational success
• Goal Completion: Motivated by finishing tasks
• Flexibility: Motivated by the ability to set personal schedule and goals