Twin Falls, ID

Hotel Jobs in Twin Falls, ID

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Night Auditor

Splash Canyon Hotel Twin Falls, ID

Twin Falls, ID

Today

$16 - $16/hr Full time Auditing Front Desk Guest Services

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Job Description

At Splash Canyon Hotel in Twin Falls, ID, the overnight shift keeps everything running smoothly for both arriving guests and the morning team. As the Night Auditor, you will serve as the front desk point of contact during the 11:00 PM to 8:00 AM window while completing nightly audits and reconciling daily financial activity.

This onsite role blends guest service with accuracy-focused reporting, helping ensure reservations, charges, and records are handled correctly. You will also support a safe, organized environment by following established security procedures and communicating key updates for the shift handoff.

Key Responsibilities

Welcome guests warmly and provide efficient check-in and check-out services.
Manage reservations, guest accounts, and room assignments using the hotel reservation system, including ResNexus.
Complete the nightly audit by verifying that all guest charges, payments, and transactions are accurate and properly recorded.
Reconcile daily revenue, review billing discrepancies, and balance financial records.
Generate and distribute daily audit reports and other required operational reports.
Review arrivals, departures, no-shows, and reservations to ensure information is accurate.
Answer phone calls and respond to guest questions and requests in a professional manner.
Assist guests with late-night arrivals, billing questions, room concerns, and other needs.
Monitor hotel activity overnight and follow established security procedures and emergency protocols.
Communicate maintenance issues, guest concerns, incidents, and other important information to management and the incoming staff.
Maintain a clean, organized, and professional front desk and lobby area.
Prepare the front desk for the morning shift and ensure important information is passed during the shift handoff.
Assist with light hotel duties as needed to support smooth overnight operations.
Follow all hotel policies, procedures, and standards for guest service, safety, and confidentiality.

Requirements

Previous hotel front desk, night audit, or hospitality experience preferred.
Strong attention to detail and basic math skills to reconcile financial transactions accurately.
Familiarity with hotel reservation and property management systems; ResNexus experience is a plus.
Excellent customer service and communication skills.
Ability to remain alert, professional, and productive during overnight hours.
Ability to work independently, prioritize responsibilities, and solve problems with minimal supervision.
Dependability, honesty, and a strong sense of responsibility.
Basic computer skills, including preparing reports and maintaining accurate records.
Knowledge of hotel safety procedures and emergency protocols, or willingness to learn them.
Availability to work overnight shifts, weekends, and holidays as scheduled.

Work Schedule and Location

This is an overnight, onsite position at Splash Canyon Hotel in Twin Falls, ID. Shifts run from 11:00 PM to 8:00 AM.

Pay: USD 16.00 per hour (USD 16 - 16 per hourly).

Tools and Systems

ResNexus

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1d ago

Housekeeper/Laundry Worker

Splash Canyon Hotel Twin Falls, ID

Twin Falls, ID

1d ago

$15+/hr Full time Hospitality Hotel Hotel Housekeeper

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Job Description

Splash Canyon Hotel is hiring a Housekeeper/Laundry Worker onsite in Twin Falls, ID. This paid role supports a clean, safe, and welcoming environment by maintaining guest rooms, public areas, and laundry facilities, while following established safety procedures.

Key Responsibilities

Clean guest rooms thoroughly, including dusting, vacuuming, floor care, and sanitizing surfaces to meet hotel standards
Perform laundry operations such as washing, drying, folding, and organizing linens and guest clothing with care and efficiency
Operate cleaning equipment safely and effectively, including vacuums, floor scrubbers, and chemical sprayers
Handle cleaning agents responsibly by following Safety Data Sheet (SDS) protocols for safe chemical use
Maintain sanitation standards in public areas including lobbies, restrooms, hallways, and other shared spaces through regular cleaning and disinfecting
Follow hotel emergency procedures during incidents or potential safety hazards to help ensure guest and staff safety
Assist with heavy lifting tasks involving linen carts or cleaning supplies while adhering to manual handling safety guidelines

Required Qualifications

Proven experience in hotel housekeeping management or custodial roles with janitorial or hospitality background
Strong knowledge of floor cleaning techniques and ability to operate floor care equipment
Ability to manage chemical agents responsibly while maintaining SDS compliance
Excellent customer service skills to address guest needs courteously and professionally
Familiarity with hotel emergency procedures and safety protocols to respond effectively during incidents
Capability to perform heavy lifting and manual handling tasks related to cleaning supplies and linens
Demonstrated ability to work independently or as part of a team in fast-paced environments while maintaining high cleanliness standards

Onsite Location

Twin Falls, ID (onsite) at Splash Canyon Hotel.

Pay

USD 15 per hour.

Tools, Equipment, and Safety Systems

Safety Data Sheets (SDS)
Vacuums
Floor scrubbers
Chemical sprayers

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1mo ago

Dual Property Sales Coordinator

MCNEILL HOTEL COMPANY LLC Twin Falls, ID

Twin Falls, ID

1mo ago Closed

Full time Administrative Support Event Coordination Hospitality

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

MCNEILL HOTEL COMPANY LLC is seeking a Dual Property Sales Coordinator to support the sales and leadership teams across two hotel properties in Twin Falls, ID. This onsite role helps keep event planning, administrative workflows, and client coordination running smoothly across both locations, with ownership of details that span multi-property calendars and guest interactions.

Role overview

The Dual Property Coordinator manages event-related processes from planning through completion, coordinating space, schedules, documentation, and communication between sales, operations, and culinary partners at each property. The position also serves as a primary point of contact for clients and lead inquiries when the Director of Sales or Sales Managers are not available, balancing on-site presence between locations based on event timing and business demand.

Responsibilities

Coordinate meeting plans, schedules, and functions across both property locations to support seamless execution at either site.
Conduct property tours and present hotel amenities, space options, and features for both hotels.
Secure meeting room business, issue contracts, and verify room setups align with customer specifications at each property.
Oversee event execution from setup through completion, adjusting on-site presence based on event schedules.
Coordinate with sales and operations teams to optimize space, resources, and staffing across both locations.
Work directly with kitchen and catering teams at each property to coordinate food and beverage details.
Assist with large group check-ins and arrivals at either property during peak demand.
Maintain a respectful workplace across both teams by upholding attendance, performance, professional behavior, and sound judgment standards.
Maintain proficiency in Property Management Systems (PMS) and MHC Sales Systems for both hotel properties.
Prepare and send client proposals, contracts, and Banquet Event Orders (BEOs) for Sales/Ops meetings across both locations.
Ensure all sales documentation (BEOs, contracts, rooming lists, proposals) for both properties is accurate, timely, and compliant with brand standards.
Keep organized, centralized, and up-to-date sales files, group histories, and customer data for each hotel.
Secure group business across both locations by managing room blocks, tracking cut-off dates, and issuing contracts.
Monitor and follow up on rooming lists, direct billing approvals, and special requests for previously booked business at both sites.
Coordinate schedules, correspondence, and daily workflows to support dual-property sales leadership.
Adhere to sales administrative standards, including multi-property report preparation, weekly sales calls, and deadline management.
Serve as a primary point of contact for clients across both hotels in the absence of the Director of Sales or Sales Managers.
Answer, filter, and route incoming calls and lead inquiries promptly for both properties.
Respond to brand lead channels, voicemails, and walk-in inquiries for either location in a timely manner.
Lead site inspections and property showcases for potential group and event clients across both venues.
Assist in qualifying inside sales leads and supporting regional sales strategies for both properties.
Resolve client inquiries, requests, and concerns promptly to support guest satisfaction at both hotels.
Manage client feedback and provide post-event/stay follow-up support across both properties.
Implement and uphold brand service recovery protocols for both hotel sites.
Foster collaboration, clear communication, and teamwork between staff and department heads of both properties.
Flex work schedule and physical presence between both locations based on business demand and operational priorities.
Ensure sales collateral, property kits, and promotional materials are stocked, organized, and available at both locations.
Maintain compliance with MHC company policies, brand standards, and local/state regulations across both operations.
Research and cultivate prospective leads, coordinate promotional e-blasts, and participate in sales blitzes for both market segments.
Assist in identifying operational efficiencies and cost-saving measures across both properties, including inventory control for sales supplies.
Maintain a clean, safe, and professional workspace compliance at both hotel offices.
Perform other duties and special projects as assigned by the Director of Sales, General Managers, or regional management.

Qualifications

High school diploma or GED equivalent required.
Two or more years of experience in a hotel, clerical, or sales role preferred.
Certification in sales or marketing is a plus.
Team-oriented with a collaborative approach.
Highly organized with strong client follow-up skills.
Competitive, self-motivated, and a natural self-starter.
Exceptional written and verbal communication skills.
Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
Strong sense of urgency and ability to prioritize.

Technologies

Property Management Systems (PMS)
MHC Sales Systems
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Physical and cognitive notes

The description of physical and mental activities is intended to help applicants understand the nature of the role, including whether the position can be performed with or without accommodations. The major responsibility is to assist the sales and catering department in achieving revenue and customer satisfaction goals.

While performing duties, the employee is regularly required to sit, stand, bend, walk, use hands or fingers, and talk and hear.
Ability to lift boxes (up to 15 pounds).
Vision abilities include close vision to a computer screen.
Must understand the practices, techniques, and technologies required in performing or monitoring the role.

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1mo ago

Dual Director of Sales

MCNEILL HOTEL COMPANY LLC Twin Falls, ID

Twin Falls, ID

1mo ago Closed

Full time Customer Service Director Guest Relations

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

MCNEILL HOTEL COMPANY LLC is seeking a Dual Director of Sales to lead the sales strategy across two hotel properties in Twin Falls, ID (onsite). This role supports long-term growth by expanding new business development, maximizing combined revenue, and building a sales culture that strengthens guest experiences from group arrival to final billing. You will represent both properties in local business and key market networks while guiding a multi-property team to hit goals.

What you’ll do

Own the sales strategy for two properties, driving new business development and maximizing combined revenue across all market segments
Ensure in-house groups across both properties are well-served throughout their stay, supporting satisfaction and repeat business
Coordinate and reinforce teamwork across departments at both hotels, including greeting groups, monitoring meetings, and supporting catering
Negotiate group contracts, room blocks, rate agreements, and multi-property deals
Assist with and oversee follow-up on rooming lists, direct billing, and other booked-business requirements
Build and maintain relationships in local corporations, association markets, and travel industry networks to benefit both properties
Plan weekly sales call coverage around achieving goals while balancing presence between locations
Build a high-performing multi-property sales team through training, mentoring, and participation in joint sales calls
Provide sales training to front office staff, the Sales Coordinator, and the Sales Manager at each property
Interview, select, train, develop, and administer performance appraisals for multi-property sales staff
Support inside sales lead flow and contribute to overall strategy for each hotel
Develop and maintain marketing plans and sales budgets with the General Managers, including market segment strategies to prospect for both properties
Apply revenue management principles and participate in revenue management calls and rate strategies for both assets using STR reports, demand analysis, and related resources
Use CRM and sales systems effectively (including Delphi.fdc, Salesforce, OPERA Sales & Catering)
Hold the team accountable for guest service scores influenced by the sales team across both locations
Follow company policies and procedures, plus other duties assigned by management

What you bring

Bachelor’s degree
Minimum two years of hotel sales experience preferred
Strong interpersonal skills and a guest service focus
Strong sense of urgency with the ability to prioritize and multi-task
Adaptable and detail-oriented
Proficient communication skills (read, write, and speak English)
Advanced personal computer skills and software application proficiency

Tools you’ll use

Delphi.fdc
Salesforce
OPERA Sales & Catering
STR reports
CRM

Working conditions

Required to work nights, weekends, and holidays
Fast-paced environment
Professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

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Hotel Jobs in Twin Falls, ID

Night Auditor

Housekeeper/Laundry Worker

Dual Property Sales Coordinator

Dual Director of Sales

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