Night Auditor

At Splash Canyon Hotel in Twin Falls, ID, the overnight shift keeps everything running smoothly for both arriving guests and the morning team. As the Night Auditor, you will serve as the front desk point of contact during the 11:00 PM to 8:00 AM window while completing nightly audits and reconciling daily financial activity.

This onsite role blends guest service with accuracy-focused reporting, helping ensure reservations, charges, and records are handled correctly. You will also support a safe, organized environment by following established security procedures and communicating key updates for the shift handoff.

Key Responsibilities

• Welcome guests warmly and provide efficient check-in and check-out services.
• Manage reservations, guest accounts, and room assignments using the hotel reservation system, including ResNexus.
• Complete the nightly audit by verifying that all guest charges, payments, and transactions are accurate and properly recorded.
• Reconcile daily revenue, review billing discrepancies, and balance financial records.
• Generate and distribute daily audit reports and other required operational reports.
• Review arrivals, departures, no-shows, and reservations to ensure information is accurate.
• Answer phone calls and respond to guest questions and requests in a professional manner.
• Assist guests with late-night arrivals, billing questions, room concerns, and other needs.
• Monitor hotel activity overnight and follow established security procedures and emergency protocols.
• Communicate maintenance issues, guest concerns, incidents, and other important information to management and the incoming staff.
• Maintain a clean, organized, and professional front desk and lobby area.
• Prepare the front desk for the morning shift and ensure important information is passed during the shift handoff.
• Assist with light hotel duties as needed to support smooth overnight operations.
• Follow all hotel policies, procedures, and standards for guest service, safety, and confidentiality.

Requirements

• Previous hotel front desk, night audit, or hospitality experience preferred.
• Strong attention to detail and basic math skills to reconcile financial transactions accurately.
• Familiarity with hotel reservation and property management systems; ResNexus experience is a plus.
• Excellent customer service and communication skills.
• Ability to remain alert, professional, and productive during overnight hours.
• Ability to work independently, prioritize responsibilities, and solve problems with minimal supervision.
• Dependability, honesty, and a strong sense of responsibility.
• Basic computer skills, including preparing reports and maintaining accurate records.
• Knowledge of hotel safety procedures and emergency protocols, or willingness to learn them.
• Availability to work overnight shifts, weekends, and holidays as scheduled.

Work Schedule and Location

This is an overnight, onsite position at Splash Canyon Hotel in Twin Falls, ID. Shifts run from 11:00 PM to 8:00 AM.

Pay: USD 16.00 per hour (USD 16 - 16 per hourly).

Tools and Systems

• ResNexus