Overnight Front Desk

Overnight Front Desk Hotel Jobs

3 jobs found

Today

Night Auditor

Splash Canyon Hotel Twin Falls, ID

Twin Falls, ID

Today

$16 - $16/hr Full time Auditing Front Desk Guest Services

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Job Description

At Splash Canyon Hotel in Twin Falls, ID, the overnight shift keeps everything running smoothly for both arriving guests and the morning team. As the Night Auditor, you will serve as the front desk point of contact during the 11:00 PM to 8:00 AM window while completing nightly audits and reconciling daily financial activity.

This onsite role blends guest service with accuracy-focused reporting, helping ensure reservations, charges, and records are handled correctly. You will also support a safe, organized environment by following established security procedures and communicating key updates for the shift handoff.

Key Responsibilities

Welcome guests warmly and provide efficient check-in and check-out services.
Manage reservations, guest accounts, and room assignments using the hotel reservation system, including ResNexus.
Complete the nightly audit by verifying that all guest charges, payments, and transactions are accurate and properly recorded.
Reconcile daily revenue, review billing discrepancies, and balance financial records.
Generate and distribute daily audit reports and other required operational reports.
Review arrivals, departures, no-shows, and reservations to ensure information is accurate.
Answer phone calls and respond to guest questions and requests in a professional manner.
Assist guests with late-night arrivals, billing questions, room concerns, and other needs.
Monitor hotel activity overnight and follow established security procedures and emergency protocols.
Communicate maintenance issues, guest concerns, incidents, and other important information to management and the incoming staff.
Maintain a clean, organized, and professional front desk and lobby area.
Prepare the front desk for the morning shift and ensure important information is passed during the shift handoff.
Assist with light hotel duties as needed to support smooth overnight operations.
Follow all hotel policies, procedures, and standards for guest service, safety, and confidentiality.

Requirements

Previous hotel front desk, night audit, or hospitality experience preferred.
Strong attention to detail and basic math skills to reconcile financial transactions accurately.
Familiarity with hotel reservation and property management systems; ResNexus experience is a plus.
Excellent customer service and communication skills.
Ability to remain alert, professional, and productive during overnight hours.
Ability to work independently, prioritize responsibilities, and solve problems with minimal supervision.
Dependability, honesty, and a strong sense of responsibility.
Basic computer skills, including preparing reports and maintaining accurate records.
Knowledge of hotel safety procedures and emergency protocols, or willingness to learn them.
Availability to work overnight shifts, weekends, and holidays as scheduled.

Work Schedule and Location

This is an overnight, onsite position at Splash Canyon Hotel in Twin Falls, ID. Shifts run from 11:00 PM to 8:00 AM.

Pay: USD 16.00 per hour (USD 16 - 16 per hourly).

Tools and Systems

ResNexus

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1d ago

Night Auditor

The Burgundy Hotel, Tapestry Collection by Hilton Little Rock, AR

Little Rock, AR

1d ago

$14+/hr Full time Accounting Administrative Support Auditing

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Job Description

Provide overnight guest support while running front desk and completing nightly financial audits for The Burgundy Hotel, Tapestry Collection by Hilton in Little Rock, AR (onsite).

Responsibilities

Greet and assist guests overnight with warmth and professionalism to support seamless check-in and check-out.
Oversee front desk operations, including reservations, room assignments, and billing, with accuracy and efficiency.
Perform nightly financial audits by reviewing transactions, verifying billing accuracy, and preparing detailed reports for management.
Handle guest inquiries, requests, and concerns promptly while maintaining service standards.
Support hotel security by monitoring access points and conducting periodic patrols of common areas.
Answer and direct calls using appropriate phone etiquette on a multi-line phone system.
Coordinate with housekeeping and maintenance to address guest needs and support cleanliness and safety overnight.
Complete thorough documentation of overnight activities using shift notes, incident reports, and audit logs.

Requirements

Hospitality, front desk operations, or hotel management background is preferred.
Night audit experience and familiarity with hotel management systems are highly beneficial.
Strong customer service skills with a friendly, solution-oriented approach.
Excellent phone etiquette and communication skills.
Ability to handle sensitive information professionally and confidentially.
Experience in boutique or full-service hotel environments is a plus.
Strong attention to detail and the ability to work independently during overnight hours.

Benefits

Employee discount
Flexible schedule
Free parking
Paid time off

Shift and Location

Shift availability: Overnight Shift (Required)
Work location: In person
Ability to commute: Little Rock, AR 72211 (Preferred)

Pay

Salary: USD 14 per hourly
Pay range: From $14.00 per hour

Why join The Burgundy Hotel? As the overnight ambassador, you help ensure guests feel safe, supported, and valued, while supporting smooth nighttime hotel operations.

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5d ago

Part Time Night Audit Hotel

Hotel Carlisle, PA

Carlisle, PA

5d ago

$15 - $16/hr Part time Accounting Auditing Customer Service

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Job Description

Support overnight operations in Carlisle, PA with accurate night audits, guest service during quiet hours, and security-focused safety checks.

Responsibilities

Complete nightly audits of front desk activity to confirm accuracy in billing, reservations, and guest accounts using OPERA or similar property management systems (PMS)
Verify guest charges, payments, and adjustments and maintain detailed audit logs and shift reports
Handle guest questions promptly and professionally via phone or in person, resolving issues efficiently while delivering customer service
Coordinate smooth late-night check-ins and check-outs to support arriving and departing guests
Monitor security cameras, complete routine safety checks, and follow hotel emergency procedures during overnight hours
Prepare daily financial reporting, update reservation records, and document discrepancies or incidents observed during the shift
Maintain confidentiality of guest information while adhering to hotel policies and hospitality standards

Requirements

Strong background in hospitality management with experience in hotel front desk operations and night audit procedures
Proficiency with property management systems (PMS), especially OPERA or similar platforms
Excellent customer service skills with a focus on problem-solving and guest relations
Multilingual or bilingual ability is highly desirable for serving diverse clientele
Knowledge of hotel emergency procedures, safety protocols, and phone etiquette during late hours
Clear communication skills for phone conversations with guests and team members
Previous resort experience or hotel experience preferred

Technologies

OPERA
Property management systems (PMS)

Pay

$15.00–$16.00 per hour

Expected Hours

8.0–24.0 hours per week

Job Details

Job type: Part time
Work location: In person
Location: Carlisle, PA (onsite)

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