Part Time Night Audit Hotel

Support overnight operations in Carlisle, PA with accurate night audits, guest service during quiet hours, and security-focused safety checks.

Responsibilities

• Complete nightly audits of front desk activity to confirm accuracy in billing, reservations, and guest accounts using OPERA or similar property management systems (PMS)
• Verify guest charges, payments, and adjustments and maintain detailed audit logs and shift reports
• Handle guest questions promptly and professionally via phone or in person, resolving issues efficiently while delivering customer service
• Coordinate smooth late-night check-ins and check-outs to support arriving and departing guests
• Monitor security cameras, complete routine safety checks, and follow hotel emergency procedures during overnight hours
• Prepare daily financial reporting, update reservation records, and document discrepancies or incidents observed during the shift
• Maintain confidentiality of guest information while adhering to hotel policies and hospitality standards

Requirements

• Strong background in hospitality management with experience in hotel front desk operations and night audit procedures
• Proficiency with property management systems (PMS), especially OPERA or similar platforms
• Excellent customer service skills with a focus on problem-solving and guest relations
• Multilingual or bilingual ability is highly desirable for serving diverse clientele
• Knowledge of hotel emergency procedures, safety protocols, and phone etiquette during late hours
• Clear communication skills for phone conversations with guests and team members
• Previous resort experience or hotel experience preferred

Technologies

• OPERA
• Property management systems (PMS)

Pay

• $15.00–$16.00 per hour

Expected Hours

• 8.0–24.0 hours per week

Job Details

• Job type: Part time
• Work location: In person
• Location: Carlisle, PA (onsite)