Part-Time Night Audit

Join The National Hotel in Miami Beach, FL as a Part-Time Night Audit on site. In this overnight role, you will manage the night audit process while helping the front office and other departments keep operations running smoothly, safely, and in line with hotel standards.

Role Overview

You will oversee overnight front office areas and valet, coordinate guest service during the night, and support staff when issues or emergency procedures arise. Your work includes monitoring shift compliance, handling guest concerns, and ensuring that key updates reach the right team members through the hotel’s established communication channels.

Key Responsibilities

• Oversee the full front office areas and valet operations during the overnight shift.
• Ensure outstanding guest service across all relevant areas of the hotel.
• Assist with security matters and respond appropriately to security-related concerns.
• Ensure the shift follows all hotel policies and procedures.
• Respond to and help resolve guest issues, including emergency procedures when needed.
• Assist guests with incident and accident reporting.
• Communicate vital guest safety and security information to the Loss Prevention Manager.
• Relay repairs and deficiencies to Housekeeping or Engineering as applicable.
• Oversee staff productivity in other departments and collaborate with department heads to maintain expectations.
• Supervise emergency or safety situations involving the hotel and its guests.
• Answer guest and patron inquiries as they arise.
• Provide and report vital guest service information to staff and management using the department log, voicemail, e-mail, and the Opera system.
• Complete additional duties assigned by the Director or Managers.
• Ensure Le News is sent at 7:00 am.
• Handle charge deposits and room assignments.
• Provide a lineup with hotel updates.

Requirements

• Completed High School or GED diploma.
• College degree preferred.
• Previous experience as a front office supervisor, preferably in a 4 or 5 star hotel.
• Night audit experience.
• Guest service philosophy.
• Ability to multitask in a fast paced climate.
• Ability to communicate clearly in English, both verbally and in writing, including reading and interpreting written procedures.
• Ability to present information and respond to questions from guests, supervisors, and co-workers.
• Computer literate with working knowledge of common computer programs and systems; Opera and Micros are a plus.
• Financial and analytical skills preferred.
• Fluency in other languages is required, with Spanish, French, or German preferred.

Technologies and Communication Tools

• Opera, Micros
• Voicemail, e-mail

Schedule: Part time, onsite. Pay: USD 21 - 22 per hour.