Front Desk 3rd shift / overnight

At The Pointe Hotel & Suites in Minocqua, WI, this overnight front desk role supports guests during the late shift with check-in, reservations, and responsive service. This is a part-time, on-site position scheduled primarily for every Friday and Saturday from 11pm to 7am, with potential coverage for additional 3 to 11 night shifts.

The Front Desk 3rd shift / overnight team member will be the key point of contact after hours, handling calls, entering reservations into the hotel system, and addressing guest concerns while also assisting with continental breakfast tasks and light upkeep of common areas.

What you’ll do

• Greet customers in a timely and friendly manner.
• Provide basic information about the hotel and the surrounding area.
• Answer telephone calls.
• Enter reservations into the hotel’s reservation system.
• Take care of guest concerns during your shift.
• Check guests in and out of the hotel.

What you’ll need

• Strong administrative and communication skills.
• A friendly personality.
• Willingness to do whatever it takes to help a guest and the team.
• Ability and willingness to answer phones.
• Capability to take guest and owner reservations.
• Comfort greeting guests during both check-in and check-out.
• Continental breakfast assistance and stocking will be required.
• Light cleaning in common areas of the hotel.

Scheduling details

• Primary shift: Fridays and Saturdays, 11pm to 7am.
• There is potential for additional overnight shifts (coverage may be 3 to 11 shifts).

Compensation

$18.00 per hour (USD).

Tools and systems

• Hotel reservation system

Location: Minocqua, WI (onsite)