Overnight Housekeeper & Guest Attendant

At The Society Hotel in Bingen, WA, this Overnight Housekeeper & Guest Attendant role helps keep the guest experience running smoothly during the overnight hours. You will support front desk related functions while also completing housekeeping tasks that protect guest comfort, safety, and cleanliness.

Working on-site and reporting directly to the Front Desk Manager, you will maintain high standards for communication, documentation, and daily operations from night shift through the next day.

Key Responsibilities

• Recap with morning and evening shifts on anything pertinent.
• Greet arriving guests, complete check-in, and provide information needed for a comfortable stay.
• Check out guests leaving during your shift and document any complaints or comments in their profile and HotelBeat/RedBook.
• Audit and reconcile reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all EOD work has been completed by other departments.
• Respond to guest inquiries, concerns, and complaints as needed.
• Run EOD computer functions (USAEPAY) so they are complete by the end of the shift.
• Check incidentals and guest signatures.
• Prepare and process reservation cards into Google Drive, organizing by day/month/year.
• Balance cash drawers.
• Answer the phone, route calls, take messages, and handle reservations through the property management system (Mews).
• Verify bills with guests, post necessary charges, adjustments, and payments.
• Assist guests with questions and directions.
• Inform guests about hotel facilities and nearby attractions, including Café, rooftop, other Society Hotel locations (when applicable).
• Coordinate room moves, late check-outs, and stay-overs to the appropriate personnel.
• Inspect equipment and furniture in your daily work area for hazards to employees and/or guests, reporting issues immediately to Maintenance for repair.
• Maintain a clear understanding of emergency procedures and where emergency information is located.
• Perform hourly security checks of shared spaces via walkthroughs and camera checks.
• Review online booking agent information (Air BnB, Booking.com, etc.) and verify details in the computer.
• Complete the nightly Auditor Check List and complete each item accurately.
• Clean shared spaces for guest and partner satisfaction.
• Represent the hotel in a positive manner at all times.
• Clean and maintain public areas including the lobby, hallways, and restrooms.
• Complete overnight laundry and restock supplies.
• Monitor the hotel through property walks and security cameras.
• Communicate with all departments to ensure guest satisfaction and safety.
• Follow established standards and work procedures for the front desk.
• Prevent loss or damage to hotel supplies and property.
• Arrange for special services requested by guests.
• Support achieving the highest level of occupancy and ADR.
• Take requested items to rooms when no house person is on duty (dry cleaning, amenities, etc.).

Requirements

• Ability to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Fluent communication in English.
• Dependable and able to work independently overnight.
• Customer-service and communication skills.
• Comfortable using a computer and speaking on the phone.
• Ability to stand and walk for extended periods.
• Ability to lift up to 20 pounds regularly and 50 pounds occasionally.
• Previous hotel, housekeeping, guest-service, or night-audit experience preferred.

Technologies

• USAEPAY
• Google Drive
• HotelBeat
• RedBook
• Mews
• Air BnB
• Booking.com

Benefits

• Employee discount

Additional Details

• Location: Bingen, WA (onsite)
• Work location: In person
• Pay: $20.00 - $22.00 per hour
• Reporting relationship: Responsible to guests; reports directly to the Front Desk Manager
• Appearance standard: Business casual (Black is always “in”)