Join the team at Jiten Hotel Management Inc as a Night Auditor covering Friday and Saturday nights (11pm to 7am) onsite in Walpole, MA.

Welcome guests and complete check-in registration, including entering and retrieving information from the computer system
Confirm guest details and room rate, help select rooms, and code electronic keys
Promote marketing programs during arrival and provide a welcome packet
Ensure guests know their room location and arrange bell service if needed
Support check-out by confirming rooms and services are properly accounted for
Use the point-of-sale system to handle transactions, including money handling and processing credit and debit cards
Accept and record multiple payment types, convert foreign currency, and make change
Process gift certificates and cards as part of the check-out workflow
Maintain strong hotel product knowledge (room categories, room rates, packages, promotions, and local area information) and answer guest questions
Use up-selling techniques to promote hotel services and facilities and help maximize room occupancy
Respond to guest requests and inquiries, resolving issues in a timely, friendly, and efficient manner
Handle guest complaints by researching details and negotiating solutions to support guest satisfaction
Receive, input, retrieve, and relay messages to guests

High school diploma or GED required; post high school education or training preferred
Ability to stand to a significant degree
Excellent customer service focus
Pleasant, professional, and helpful demeanor
Ability to work a flexible schedule that includes nights, weekends, and holidays

Night Auditor

Job Description