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Customer Service Representative

Luxury Pet Hotel Investment Sterling, VA

Sterling, VA

Today

$17 - $19/hr Full time Administrative Support Contact Center Customer Experience

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Job Description

This Full-Time, Hourly, Non-Exempt Customer Service Representative role is based onsite in Sterling, VA. The position supports a luxury pet hospitality experience by providing consistent, high-quality guest service for dogs and peace of mind for pet owners, while helping drive reservations, tours, and business growth.

Key Responsibilities

Provide 5-star service during every interaction by phone, in person, and email.
Turn inquiries into reservations and guide tours into enrollments.
Recommend services, packages, and upgrades based on the needs of each pet.
Lead engaging facility tours that highlight the luxury environment and established standards.
Act as a brand ambassador through local events and community outreach.
Complete accurate pet check-in and check-out, ensuring correct accommodations and clear care instructions.
Record feeding, medications, and special instructions with precision and attention to detail.
Support daycare and play sessions, including basic pet care tasks as needed.
Observe pet health and behavior, escalating concerns immediately when issues arise.
Maintain cleanliness and sanitation standards throughout the resort.

Required Qualifications

Genuine passion for dogs and an understanding of pet parent expectations.
Strong sales mindset, with confidence in closing and upselling services.
Excellent communication skills and the ability to multitask effectively.
Ability to succeed in a fast-paced, team-driven environment.
Comfort working with technology, including POS systems, scheduling, and Microsoft Office.
Weekend and holiday availability required.

Technology & Tools

POS systems
Scheduling systems
Microsoft Office

Compensation

USD 17 - 19 per hour (hourly wage for this Full-Time, Non-Exempt position).

Benefits

401(k)
Health, dental, and vision benefits
Flexible scheduling
Training and development programs
Employee discounts and perks

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