Duel Bar Manager

HOTEL ALEX JOHNSON is seeking a Duel Bar Manager for an onsite role in Rapid City, SD. This position leads front of house and bar and food and beverage operations, supporting excellent guest experiences through strong service standards, effective staffing, and compliance within budget guidelines. Enjoy a benefits package that includes daily pay through ZayZoon, flexible scheduling, and comprehensive health coverage options.

Benefits

• Daily pay to all Associates through ZayZoon
• Health / dental / vision / life
• Health insurance
• Dental insurance
• Vision insurance
• Life coverage
• 401k plan with 3% match after one year of employment
• 401(k) matching
• Paid time off
• Flexible schedule
• Employee discount
• Company-wide discounts on hotel rooms and restaurants
• Relocation assistance

Responsibilities

• Manage day-to-day front of house operations within budgeted guidelines while maintaining high service standards.
• Maintain a welcoming, professional atmosphere by anticipating needs, resolving concerns quickly, and providing excellent guest service.
• Oversee cash handling, guest check accuracy, credit card processing, voids, and complimentary items with attention to detail.
• Manage inventory by maintaining par levels, controlling costs, and supporting financial targets.
• Establish and uphold service standards, procedures, goals, and performance expectations.

Requirements

• Proven leadership experience in front of house, food and beverage, bar, or restaurant operations.
• Strong ability to lead, hire, train, schedule, and develop service staff to deliver excellent guest experiences.
• Excellent guest service skills, including the ability to anticipate needs and resolve concerns quickly while maintaining a welcoming, professional atmosphere.
• Ability to manage day-to-day front of house operations within budgeted guidelines while maintaining high service standards.
• Knowledge of scheduling, labor management, and conflict resolution to ensure proper staffing during peak business periods.
• Experience maintaining quality, safety, sanitation, and compliance standards, including health regulations and liquor license requirements.
• Strong understanding of beverage service, including wines, spirits, beer, and cocktails, with the ability to support service standards and staff knowledge.
• Experience overseeing cash handling, guest check accuracy, credit card processing, voids, and complimentary items with attention to detail.
• Experience managing inventory, maintaining par levels, controlling costs, and supporting financial targets.
• Proficiency with Microsoft Office, point-of-sale systems, and hospitality software such as Agilysys, PEP, Paycom, or related platforms.
• Strong communication, leadership, delegation, and problem-solving skills with a team-focused management style.
• Ability to establish and uphold service standards, procedures, goals, and performance expectations.
• Guest-focused, service-minded, and current on hospitality trends and best practices.
• Flexible and able to perform additional duties as needed to support business demands.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
• Ability to spot and resolve problems efficiently.
• Mastery in delegating multiple tasks.
• Culinary school diploma or degree in food service management or related field.

Technologies

• Microsoft Office
• Point-of-sale (POS) systems
• Agilysys
• PEP
• Paycom
• ZayZoon
• Restaurant management software

Work location: In person