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Job Description

Support the hotel’s food and beverage service by preparing, serving, and coordinating high-quality products while delivering guest-focused service.

Responsibilities

  • Deliver friendly, professional service and respond to guest requests promptly.
  • Prepare, serve, or assist with food and beverage items using established recipes and service standards.
  • Keep workstations, service areas, and related spaces clean, organized, and sanitary.
  • Follow food safety, sanitation, and responsible service requirements.
  • Monitor product levels and communicate inventory or replenishment needs.
  • Assist with setup, breakdown, stocking, and cleaning for dining and beverage areas.
  • Address guest concerns appropriately and escalate to management when needed.
  • Collaborate with culinary, restaurant, banquet, and other hotel teams.
  • When applicable, follow cash-handling, point-of-sale (POS), and company procedures.
  • Support special events, banquets, and other operational needs as assigned.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent preferred for supervisory roles.
  • Previous food and beverage or hospitality experience preferred; requirements vary by position.
  • Knowledge of food safety and sanitation practices appropriate to the role.
  • Strong customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Technology & Systems

  • Point-of-Sale (POS) systems
  • Inventory or ordering systems
  • Property Management Systems (PMS)
  • Microsoft Office Suite

Benefits

  • Team-Driven and Values-Based Culture
  • Medical, Dental & Vision Insurance
  • Paid Vacation, Sick Time & Holidays
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Career Growth Opportunities & Leadership Development Programs
  • Reduced Hotel Rates Throughout Our Portfolio
  • Employee Referral Program
  • Life Insurance
  • Flexible Spending Account (FSA)
  • Paid Parental Leave
  • Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Physical Requirements

  • Stand and walk for extended periods.
  • Bend, reach, stoop, and lift throughout the workday.
  • Lift, carry, push, and pull food, beverage, equipment, and supplies as needed.
  • Occasionally lift up to 50 pounds depending on the position.
  • Work in hot, cold, wet, or otherwise varying environments as required.

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