Restaurant Server

E11EVEN Club Hotel & Residences is hiring a Restaurant Server to deliver attentive, courteous, and efficient service to hotel guests. In this Miami, FL onsite role, you will take and deliver food and beverage orders, support smooth restaurant operations, and help ensure each guest experience is handled with care from start to finish.

Key Responsibilities

• Provide consistently attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Learn the layout and function of the Restaurant(s), lounges, and Room Service, including the role of each position.
• Maintain a thorough knowledge of menus and current specials in applicable outlets.
• Serve all food and beverage needs in an attentive, courteous, and efficient manner.
• Pre-bus tables by removing soiled dishes after each course.
• Use and understand the P.O.S system, including cashiering duties such as closing checks and preparing end-of-shift paperwork.
• Complete opening and closing procedures and assigned side-work duties based on station rotation and the established checklist.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least 3/4 full, including coffee, tea, soda, water, and lemonade.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Receive and deliver food and beverage orders and collect payment.
• Upsell food, beverage, and promotional items to guests on a consistent basis.
• Be familiar with fire extinguisher locations and know how to use them.
• Contribute to overall guest satisfaction.

Requirements

• High School diploma or equivalent; experience in a hotel or related field preferred.
• Flexible availability for long hours when needed.
• Medium work requirements, including exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective verbal and written communication with employees and guests in a service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Strong multitasking and prioritization skills to meet departmental deadlines.
• Commitment to consistent, attentive, friendly, courteous guest service.
• Attendance at required hotel meetings and trainings.
• Maintain regular attendance in line with Highgate Hotel Standards, based on hotel scheduling needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Follow Highgate Hotel Standards and regulations supporting safe and efficient operations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Ability to anticipate, prevent, identify, and solve problems as necessary.
• Ability to understand and apply complex information and data from multiple sources to meet objectives.
• Capability to cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest and operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Technology

• P.O.S system

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• For Employees Based in Washington: 8 paid holidays per year
• For Employees Based in Washington: Up to 20 days of paid vacation per year, based on classification and length of service
• For Employees Based in Washington: Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
• For Employees Based in Colorado: 8 paid holidays per year
• For Employees Based in Colorado: employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• For Employees Based in Colorado: Up to 20 days of paid vacation per year, based on classification and length of service
• For Employees Based in Colorado: 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
• For Employees Based in California: 8 paid holidays per year
• For Employees Based in California: Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO
• For Employees Based in California: Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next
• Note: certain benefits may vary for associates covered by a Collective Bargaining Agreement (CBA), and the CBA/governing plan documents will control in case of conflict
• Note: the above-referenced benefits do not apply to part-time positions

Posting Date: This job opening was posted on 11/8/2026 and will remain open for at least 60 days.