Beverage Cocktail Server

The Beverage Cocktail Server role supports a responsible guest experience by delivering alcoholic and non-alcoholic beverages promptly and professionally. The position is onsite in Tama, IA at Meskwaki Bingo Casino Hotel and requires attentiveness to guest service standards, safety, and compliance.

Location

Tama, IA (onsite)

Pay Rate and Schedule Details

$9 per hour

Shift Differential:

• For hours worked 4pm - 12am: $0.50/hour
• For hours worked 12am - 8am: $1.00/hour

Job Summary

Serve guests alcoholic and non-alcoholic beverages in a responsible and professional manner. Monitor for intoxication, provide guest service, process transactions, and maintain clean, well-stocked beverage stations.

Key Responsibilities

• Provide timely, friendly, and courteous beverage service.
• Follow Cocktail Server Service Standards to support guest satisfaction.
• Deter guest intoxication by monitoring the number of alcoholic beverages served and visible signs of intoxication.
• Comply with the Food & Beverage Department Alcoholic Beverages Policies and Procedures.
• Maintain accurate knowledge of beverage offerings and related menu prices.
• Comply with sales transaction processing and reporting procedures.
• Process gaming point and comp redemption purchases on the POS/Hotel System using a guest’s Club Meskwaki Card in accordance with established procedures.
• Adhere to the Food & Beverage Variance Policy.
• Keep cocktail and self-serve beverage stations clean, stocked, and orderly.
• Answer guest questions accurately regarding F&B venues, casino promotions, and related topics.
• Respond professionally to guest complaints and notify the shift supervisor of any complaints.
• Notify the shift supervisor immediately if a guest appears intoxicated.
• Display flexibility to meet beverage work schedule demands.
• Share tips fairly with bartenders and report tips earned in accordance with company policy and federal regulations.
• Assume responsibility for knowledge included in the department Memo Book and venue Memo Book.
• Communicate effectively with staff, other departments, and outside representatives to maintain productive operations.
• Safeguard and account for the owners’ assets.
• Comply with required department, company, Sac & Fox Gaming Commission, and National Indian Gaming Commission policies and procedures.
• Monitor the casino environment and follow established safety procedures for guest and coworker safety.
• Report to work on time in professional attire, maintaining high standards of personal cleanliness and appearance.
• Comply with departmental safety regulations and use equipment safely as required.
• Attend required meetings and training sessions.
• Assist bartenders as needed and perform other assigned job-related duties.

Required Qualifications

• Must be at least 18 years of age.
• Previous alcoholic beverage service experience preferred.
• Ability to obtain a gaming license in accordance with Sac & Fox Gaming Commission regulations.
• Effective written and verbal communication with staff and guests.
• Basic math skills, including ability to count money and make change correctly.
• Ability to read and understand written policies and procedures.
• Ability to communicate effectively with fellow staff members.
• Reliable, courteous, and friendly, with the ability to work directly with the general public.
• Flexibility with shifts and days off.
• Ability to handle busy and stressful situations.
• Ability to meet all non-supervisory training and education requirements.
• Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance with established procedures.

Technologies

• POS
• Hotel System

Benefits

• Health Plan (Medical, Dental, and Vision)
• PTO
• Holiday Pay
• 401(k) Retirement Savings Plan
• Weekly Pay
• Much more!

Full-Time Opportunities

Full-time positions are available and include a generous benefits package, including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay, and more.

Physical Requirements and Working Conditions

• May be exposed to loud and continual noise levels and a smoke filled environment.
• Continuous lifting and carrying up to 10 pounds.
• Frequent lifting and carrying up to 25 pounds, with occasional periods up to 50 pounds.
• Ability to stand and walk for prolonged periods of time.
• Frequent bending, squatting, reaching above shoulder level, and balancing.
• Some exposure to cleaning chemicals.
• Must comply with company and departmental appearance standards (approved uniform; no extreme hairstyles or jewelry; clean hands, fingernails and hair; no offensive tattoos visible to guests; no chewing gum or smoking cigarettes while working; no overpowering colognes; etc.).

Restrictions

• This position is prohibited from playing all casino games while on duty, except as authorized for employee tournaments.
• Otherwise, this position may play any casino game while off duty.
• Employees and members of the household are prohibited from entering company contests and giveaways established for guests.