Assistant Housekeeping Manager

Join The Elser Hotel & Residences in Miami, FL (onsite) as an Assistant Housekeeping Manager and help keep the Housekeeping Department running with care, consistency, and guest-ready results. This role focuses on delivering quality service, supporting a clean and safe environment, and helping manage expenses while maintaining strong service levels.

What you will do

• Operate the Housekeeping Department in an attentive, friendly, efficient, and courteous manner to support a high-quality guest experience.
• Communicate effectively with employees and guests both verbally and in writing in an attentive, friendly, courteous, service-oriented way.
• Listen to concerns, understand them, and clarify needs raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach every interaction with guests and employees with the service behaviors expected at the hotel.
• Attend all hotel-required meetings and trainings, and support continuous improvement.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance according to Highgate Hotel Standards and the hotel’s scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Improve productivity by identifying problem areas and assisting with the implementation of solutions.
• Handle issues by anticipating, preventing, identifying, and solving problems as necessary.
• Understand and evaluate complex information and data from multiple sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

What you bring

• 2+ years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree plus 1 or more years of related experience.
• Supervisory experience required.