Event Sales

Event Sales Hotel Jobs

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Today

Group Sales Manager

E11EVEN Club Hotel & Residences Miami, FL

Miami, FL

Today

Full time Manager Event Sales Hospitality

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Job Description

The Group Sales Manager is responsible for driving group revenue and positioning E11EVEN Club Hotel & Residences as a leading destination for group business, celebrations, and high-profile events. This onsite role in Miami, FL emphasizes outbound sales, strategic account management, prospecting, negotiation, and closing group opportunities aligned with brand and revenue goals.

Responsibilities

Drive group revenue by meeting or exceeding established sales goals and performance targets.
Own assigned market segments by prospecting, qualifying, and closing group business that aligns with the elevated E11EVEN brand.
Manage sales activity within the established sales expense budget while maximizing overall revenue impact.
Initiate, track, and follow up on sales leads to convert opportunities into confirmed business.
Maintain a strategic sales solicitation program to keep E11EVEN top of mind in the group marketplace.
Monitor production from top accounts, evaluate market trends, and adjust sales strategies to improve performance.
Build and sustain relationships with existing accounts through consistent contact based on the Account Coverage Program.
Achieve or exceed sales solicitation call goals as assigned by the Director of Sales.
Create memorable client experiences by hosting site inspections, property tours, entertainment, and client engagements that showcase the E11EVEN lifestyle.
Deliver polished, engaging, and professional site inspections that communicate the hotel’s unique features, energy, and group offerings.
Support execution of special promotions, sales blitzes, and targeted initiatives to drive group demand.
Prepare and submit required sales reports accurately and within established timelines.
Demonstrate strong knowledge of Highgate sales policies, procedures, and selling techniques with a focus on maximizing occupancy and Average Daily Rate (ADR).
Use the hotel’s sales and CRM systems to enter and manage business, generate reports, block space, and maintain account profiles.
Act as the primary onsite point of contact for group clients to ensure a seamless experience from booking through arrival.
Adhere to Prime Selling Time (PST) standards to support consistent outbound sales productivity.
Expand brand visibility and generate new business through participation in community events, professional associations, and industry networking.
Review meeting planner feedback with the Director of Sales and ensure timely follow-up on service opportunities and improvements.
Respond promptly and strategically to inquiries as part of the Inquiry Day Program to maximize conversion.

Requirements

Minimum of five years of progressive sales experience, including at least three years in a leadership or managerial role within high-performance, revenue-driven environments.
Proven experience within a hotel, resort, or luxury lifestyle hospitality brand is strongly preferred.
Hands-on exposure to entertainment-forward, nightlife-adjacent, or destination properties is highly desired and critical to success.
College coursework in Business, Hospitality Management, Marketing, or a related field is beneficial.
High school diploma or equivalent is required.
Strong technical proficiency in Windows-based systems and company-approved spreadsheets and word-processing applications is required.
Exceptional verbal and written communication skills are essential, including the presence, polish, and confidence to engage high-profile clients, senior leadership, and VIP guests.
Ability to listen, read the room, anticipate needs, and articulate value-driven solutions clearly.
Ability to multitask, prioritize, and perform at an elite level in a fast-paced, high-energy, nightlife-influenced environment.
Luxury service mindset, elevated confidence, and brand-forward professionalism in every interaction.
Attendance at all required hotel meetings, trainings, and brand activations is expected.
Consistent and reliable attendance in compliance with Highgate Hotel Standards, with flexibility to support the rhythm and demands of a lifestyle property.
Polished, professional appearance and elevated grooming standards at all times.
Strict adherence to Highgate policies, procedures, and safety standards.
Results-obsessed mindset, including identifying productivity gaps and implementing impactful solutions.
Advanced problem-solving skills, including anticipating challenges, pivoting quickly, and delivering confident resolutions.
Ability to analyze, interpret, and leverage complex sales data and market intelligence to support decision-making.
Absolute discretion and confidentiality when handling sensitive business, client, and revenue information.

Technology

Windows-based systems
Company-approved spreadsheets and word-processing applications
Sales and CRM systems

Location

Miami, FL (onsite)

Minimum Experience

5 years

Education

High school diploma or equivalent

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