Customer Happiness Specialist

Dunns Josephine Hotel is seeking a Customer Happiness Specialist in Miami, FL to help create a memorable guest experience from arrival to departure. This onsite role focuses on delivering warm, professional support, addressing questions and concerns, and working with the team to keep the hotel environment welcoming and seamless.

With an hourly pay range of USD 20–25 per hour, you will be a key part of how guests feel during their stay, ensuring they receive clear guidance, responsive service, and genuine care.

Key Responsibilities

• Greet and assist guests during check-ins, check-outs, and throughout their visit.
• Share helpful information about the hotel and local attractions to enhance the guest experience.
• Handle guest inquiries and resolve concerns with professionalism and care.
• Collaborate with other team members to maintain a welcoming and seamless environment.
• Go the extra mile to help ensure guests leave with a smile.

Qualifications

• Strong communication and interpersonal skills.
• A friendly, approachable demeanor with a customer-first mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• A proactive problem-solver who enjoys making others happy.
• A positive attitude and a genuine passion for hospitality.

Why Join Dunns Josephine Hotel

• They focus on creating a supportive, welcoming environment for both guests and team members.
• The team is close-knit and values collaboration, positivity, and a shared commitment to excellence.
• They support growth and offer the chance to be part of a team that truly cares.