Front Desk Agent

Hotel Victor South Beach invites a friendly, motivated Front Desk Agent to join a unique boutique hotel experience in the heart of South Beach, Miami Beach, FL. This onsite role centers on creating welcoming arrivals, smooth service, and memorable guest stays, supported by a package that includes hourly pay plus commission, comprehensive insurance, and opportunities to grow in a guest-focused environment.

What you’ll do

• Welcome guests with a warm, friendly, and professional presence to create a strong first impression.
• Manage efficient, accurate check-in and check-out processes.
• Assist with reservations, room assignments, billing, and payment transactions.
• Answer calls and handle guest inquiries and requests promptly and professionally.
• Share helpful information about hotel amenities and local attractions, including restaurants, shopping, nightlife, and South Beach activities.
• Respond to guest questions or concerns by finding solutions while maintaining high service standards.
• Anticipate guest needs and look for ways to personalize the stay and exceed expectations.
• Coordinate with Housekeeping, Maintenance, and other departments so rooms are ready and requests are handled in a timely manner.
• Maintain accurate guest information, reservations, and account records.
• Promote hotel services and amenities while identifying opportunities to enhance the guest experience.
• Keep the front desk clean, organized, and welcoming, and follow hotel procedures and service standards to support daily operations.

What you bring

• Previous hotel front desk or customer service experience preferred.
• A positive attitude and genuine passion for hospitality and guest service.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional appearance, friendly and approachable personality.
• Patience, professionalism, and good judgment when handling guest concerns.
• Comfort working with computers and hotel reservation systems (Opera or similar PMS experience is a plus).
• Ability to work flexible schedules, including weekends and holidays.
• Fluency in English; additional languages, especially Spanish, are a plus.
• Reliability, attention to detail, and the ability to work independently and as part of a team.

Compensation and benefits

• Hourly pay plus commission
• 401(k) retirement plan
• Paid Time Off
• Health, dental, and vision insurance
• The opportunity to work in a unique boutique hotel in the heart of South Beach

Reports to: Front Desk Manager
Location: Hotel Victor South Beach, Miami Beach, FL (onsite)
Position: Front Desk Agent