Front Desk Agent

La Bahia Hotel and Spa is seeking a Front Desk Agent in Santa Cruz, CA, onsite. This role supports guest arrivals and departures while managing ongoing requests with polished professionalism and close attention to hotel standards.

Key Responsibilities

• Complete check-in and check-out procedures with personalized, guest-focused attention
• Use in-depth knowledge of room types, rates, and amenities to provide accurate recommendations
• Respond to guest requests and concerns promptly, resolving issues effectively and discreetly
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions
• Process reservations, modifications, and cancellations with precision
• Manage the cash drawer and perform accurate financial transactions
• Maintain a pristine front desk area and professional lobby presence throughout shifts
• Coordinate with housekeeping and maintenance to support timely room readiness
• Welcome guests by name whenever possible, following approved greeting protocols
• Provide unexpected amenities and upgrades when suitable opportunities arise
• Maintain professional etiquette at all times
• Deliver discreet, personalized service to high-profile guests
• Complete required shift reports and documentation accurately
• Handle confidential guest information with the highest discretion
• Follow key control and security procedures consistently
• Maintain impeccable grooming standards and wear the assigned uniform exactly as specified, including fit, cleanliness, and presentation
• Wear the official hotel lapel pin prominently as required, unless the pin is embroidered onto the uniform
• Perform other duties as assigned by management

Requirements

• Minimum 2/3 years experience in a Front Desk Agent role within a luxury hotel and/or resort
• Ability to stand for extended periods and walk moderate distances
• Capability for occasional light lifting up to 25 lbs
• Property management system proficiency preferred, including Microsoft Office, Opera, Alice, and similar platforms
• Ability to work independently and as part of a team
• Cash handling and basic accounting skills
• Strong communication and customer service skills
• Fluent in English (additional languages highly preferred)
• Ability to remain composed under pressure
• Flexibility to work different shifts, including evenings, weekends, and holidays
• Highly organized with the ability to multitask in a fast-paced environment

Technologies

• Microsoft Office
• Opera
• Alice

Compensation

USD 24 - 24 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Schedule, Location, and Essential Functions

This position is onsite at La Bahia Hotel and Spa. Ability to commute is required to Santa Cruz, CA 95060. Management may assign or reassign duties and responsibilities as needed for reasonable accommodation or other reasons.