Host/Hostess

As a Host/Hostess, you help create a smooth guest experience by recognizing, seating, and supporting dining service operations at E11EVEN Club Hotel & Residences.

Responsibilities

• Greet guests and seat them at appropriate tables in a timely manner.
• Stay attentive to guests’ needs and help deliver a pleasant dining experience.
• Assist the cashier with collecting payments from guests and coordinating money or credit card handling with servers as needed.
• Know how to prepare the cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Take reservations for outlets correctly.
• Perform quality control checks on menus, focusing on cleanliness and appearance.
• Complete opening and closing duties following established sidework checklist.
• Support room service by understanding standards of service for receiving room service orders.
• Maintain thorough knowledge of menus and current specials across applicable departments.
• Assist servers and cashiers with servicing guests as needed.
• Know and understand state liquor laws.
• Support overall guest satisfaction throughout the dining experience.

Requirements

• High School diploma and/or experience in a hotel or related field preferred.
• Flexible schedule with the ability to work long hours sometimes required.
• Light work requirements: exert up to 20 pounds occasionally, and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Effective communication skills (verbal and written) with employees and guests in an attentive, friendly, courteous, service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Maintain regular attendance in compliance with Highgate Hotel Standards; scheduling varies based on hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to support safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Effectively handle problems by anticipating, preventing, identifying, and solving as necessary.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Employee benefit details vary by location; terms governed by applicable laws and plan documents, including possible differences for associates covered by a CBA

Posting date: Posted on 11/8/2026 and will remain open for at least 60 days.

Location: Miami, FL (onsite)

Position: Host/Hostess