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1d ago

Lake Terrace Dining Room - Host/Hostess

The Broadmoor Hotel Colorado Springs, CO

Colorado Springs, CO

1d ago

$16 - $23/hr Full time Food and Beverage Guest Services Hospitality

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Job Description

Support exceptional guest experiences in our Lake Terrace Dining Room by managing reservations, welcoming diners, and coordinating service as part of the Food and Beverage team.

Responsibilities

Use the computer reservation system according to established policies, procedures, and guidelines
Answer phones and handle guest requests in line with Broadmoor Standards of Excellence
Schedule dining reservations and arrange parties and/or special services for guests
Greet guests, escort them to tables, and provide menus
Assist with problem solving to help deliver an exceptional guest experience
Set up workstations and manage food and beverage checks
Assist with guiding and training new staff
Order and stock supplies as needed
Follow Broadmoor safety, hygiene, and uniform standards

Requirements

High school diploma or GED; at least 2 years of related experience (equivalent preferred)
Enthusiastic, friendly, energetic team member who works well with others
Strong interpersonal communication skills
Reasonable accommodations will be made for individuals with disabilities*

Pay

USD 16.00-23.00 per hour inclusive hourly pay rate + service charge*
Pay details: $16-23 per hour based on a $14.00 per hour base wage plus service charge commission paid per shift
Historical service charge commission earnings: $2.00-9.00 per hour (fluctuates based on events and time of year)
Service charges are commissions and will fluctuate based on events and time of year
This position always earns at least the current Colorado minimum wage of $15.16 per hour

Benefits

Health & Dental
401k
Local discounts
Career Development (training and development opportunities)

Additional Information

Employees represent the Broadmoor brand and are Ambassadors of Forbes Five-Star and AAA Five Diamond Standards
This description is not necessarily exhaustive of all responsibilities, skills, duties, requirements, or working conditions
If you do not meet all required skills, you are still encouraged to apply
Your application will not be penalized for redacting/removing age-identifying information (age, date of birth, or school attendance/graduation dates)
This posting is expected to close by the date listed at the top of the page; apply early for full consideration
If necessary, the posting will remain open until filled

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