Safety Ambassador Supervisor (Security)

Step into a hands-on leadership role within the Safety and Security department at E11EVEN Club Hotel & Residences in Miami, FL. This position supports day-to-day operations focused on protecting guests and employees, communicating clearly, and keeping the property secure through regular patrols and issue detection.

As the Safety Ambassador Supervisor (Security), you will help maintain a safe and efficient environment by identifying and reporting fire, security, and safety hazards, while ensuring standards and regulations are consistently followed onsite.

Role overview

• Direct the day-to-day operation of the Safety and Security department.
• Protect and communicate with hotel guests and employees.
• Patrol hotel premises to detect and report fire, security, and safety hazards or violations of hotel rules and regulations.

Key responsibilities

• Maintain a warm and friendly demeanor at all times.
• Communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach encounters with guests and employees with attentiveness, friendliness, courtesy, and service orientation.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling and hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and solving as necessary.
• Understand and apply complex information and data from various sources to meet objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field required.
• At least one year of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Flexible schedule with long hours sometimes required.
• Heavy work capability: exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to climb and descend stairways and run.
• Ability to physically deter individuals who pose a threat to employees and/or guests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• For Employees Based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked with up to 72 hours of unused time carried over from one anniversary year to the next
• For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
• For Employees Based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO; Paid Sick Time accrues at 1 hour for every 30 hours worked with carryover up to a maximum of 80 hours, and employees working in the City of Los Angeles receive 40 hours annually with no carryover

Location: Miami, FL (onsite)
Job type: Hourly
Education: High School diploma or equivalent
Posting date: 11/8/2026 (open for at least 60 days)