Front Office Manager

The Front Office Manager position for Merete Hotel Management in Springfield, OR offers an annual salary of USD 44,000 - 47,000.

Responsibilities

• Recruit, onboard, lead, mentor, schedule, discipline, and advise staff in line with hotel policies.
• Comply with applicable predictive scheduling laws and regulations.
• Perform regular performance reviews.
• Model constructive leadership to motivate staff to meet or surpass standards.
• Enforce the company handbook and relevant employment and labor laws impartially.
• Track payroll hours and related reports.
• Prepare reports and documentation such as forecasts, budgets, and action plans.
• Work to achieve targets for sales, costs, profits, guest satisfaction, and staff performance.
• Attend departmental meetings.
• Schedule and lead departmental meetings.
• Maintain a tidy and organized work area.
• Immediately report any unsafe conditions.
• Ensure property operations meet audit standards.
• Maintain regular, reliable attendance and punctuality.
• Treat others with respect and maintain a positive, productive attitude that promotes teamwork.

Requirements

• Strong time management including planning, prioritizing, delegating, and directing.
• Excellent verbal and written communication with team members, guests, and management.
• Show initiative, integrity, and professional business judgment.
• Adhere to applicable policies and procedures while continuously improving operational standards.
• Provide prompt, courteous guest service to deliver superior experiences.
• Meet or exceed productivity expectations.
• Adhere to all safety procedures.
• Prior customer service experience required.
• Experience using computers and keyboards.
• Prior cash handling experience required.
• Supervisory experience preferred.
• Possess a valid driver's license with a satisfactory driving record.
• Must pass a criminal background check.

Benefits

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts

Physical Description

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Working Conditions

• Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
• May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
• Must adhere to Company safety standards and procedures.