Front Office Manager

The Front Office Manager at Merete Hotel Management oversees the day to day operations of the Front Desk with a focus on guest service excellence, safety, and procedure adherence. This onsite role is based in Springfield, Oregon.

Compensation

Salary: USD 45,000 - 47,000 per year.

Responsibilities

• Oversee the daily operations of the Front Desk to ensure smooth service and efficiency.
• Ensure Front Desk Agents receive comprehensive training in guest service, safety, and front desk procedures.
• Manage staff processes including selection, training, supervision, development, scheduling, discipline, and counseling in line with hotel policies.
• Comply with predictive scheduling laws and regulations.
• Conduct performance appraisals for team members.
• Demonstrate leadership that motivates the team to meet or exceed standards.
• Enforce the company handbook and applicable employment laws in a fair manner.
• Monitor payroll hours and related reporting.
• Prepare and review reports such as forecasts, budgets, and action plans; align objectives for sales, costs, profits, guest satisfaction, and associate performance.
• Schedule and lead departmental meetings and participate in others as needed.
• Maintain a neat and organized work area.
• Report unsafe working conditions promptly.
• Ensure property operations comply with audit standards.
• Maintain regular and punctual attendance as essential functions of the role.
• Foster a respectful, positive, and collaborative work environment at all times.

Requirements

• Previous customer service experience is required.
• Proficiency with computers and keyboard operations.
• Cash handling experience is required.
• A valid driver’s license with an acceptable driving record may be required.
• Successful completion of a criminal background check is required.
• Supervisory experience is preferred.

Benefits

• Competitive compensation package
• Flexible scheduling
• Career development and advancement opportunities
• Paid time off
• Health benefits
• Travel industry discounts

Physical Description

• Frequently standing at the Front Desk on tile or carpeted surfaces.
• Repetitive motions involving bending, twisting, and crouching.
• Regularly lifting and carrying items typically around 5 pounds, with occasional loads up to 20 pounds.
• Pushing and pulling tasks typically around 5 pounds, with occasional loads up to 20 pounds.

Working Conditions

• Work environment includes computers, telephones, fluorescent lighting, and typical office or lobby noise.
• Potential exposure to fumes, chemicals, vibrations, humidity, temperature variations, dust, crowds, and noise.
• Adherence to company safety standards and procedures is required.

Success Factors

• Strong time management, including planning, prioritizing, delegating, and directing tasks.
• Clear verbal and written communication with associates, guests, and management.
• Demonstrates initiative, integrity, and professional conduct.
• Follows policies and procedures while pursuing continuous operational improvements.
• Delivers prompt, courteous service to guests to ensure high-quality experiences.
• Meets or exceeds productivity standards.
• Adheres to all safety procedures.