Hotel Jobs in Lawrence, KS

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4d ago

Front Desk Manager

ELDRIDGE HOTEL PARTNERS LLC Lawrence, KS

Lawrence, KS

4d ago

Full time Manager Administrative Support Concierge

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Job Description

The Front Desk Manager oversees on-site front desk operations and guest services for Eldridge Hotel Partners LLC in Lawrence, KS. This leadership role ensures accurate reservations, proper cash handling, and coordination with housekeeping, sales, and management while upholding policy compliance and promoting efficient front office operations.

Responsibilities

Register guests, assign rooms, issue key cards, and accommodate special requests
Handle guest inquiries, complaints, and service needs professionally
Maintain front desk cleanliness, organization, and security
Perform guest services duties as needed
Follow all safety, emergency, and accident prevention procedures
Train front desk staff on guest service, reservations, check-in/out, and phone etiquette
Assign daily tasks, monitor performance, schedule staff, and confirm payroll
Resolve staff conflicts and provide leadership
Attend department meetings and communicate operational updates
Coordinate room status with housekeeping
Communicate with Sales on occupancy, rates, group bookings, and key accounts
Supervise group reservations with Sales and the General Manager
Handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages

Requirements

Associate’s degree or equivalent experience
2+ years of hotel front desk experience; management preferred

Technologies

Opera PMS
Opera Cloud

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Simple IRA plan

Core Competencies

Customer Service
Conflict Resolution
Accuracy
Teamwork
Professionalism
Dependability
Initiative
Safety & Security

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