Front Desk Manager

The Front Desk Manager oversees on-site front desk operations and guest services for Eldridge Hotel Partners LLC in Lawrence, KS. This leadership role ensures accurate reservations, proper cash handling, and coordination with housekeeping, sales, and management while upholding policy compliance and promoting efficient front office operations.

Responsibilities

• Register guests, assign rooms, issue key cards, and accommodate special requests
• Handle guest inquiries, complaints, and service needs professionally
• Maintain front desk cleanliness, organization, and security
• Perform guest services duties as needed
• Follow all safety, emergency, and accident prevention procedures
• Train front desk staff on guest service, reservations, check-in/out, and phone etiquette
• Assign daily tasks, monitor performance, schedule staff, and confirm payroll
• Resolve staff conflicts and provide leadership
• Attend department meetings and communicate operational updates
• Coordinate room status with housekeeping
• Communicate with Sales on occupancy, rates, group bookings, and key accounts
• Supervise group reservations with Sales and the General Manager
• Handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages

Requirements

• Associate’s degree or equivalent experience
• 2+ years of hotel front desk experience; management preferred

Technologies

• Opera PMS
• Opera Cloud

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Simple IRA plan

Core Competencies

• Customer Service
• Conflict Resolution
• Accuracy
• Teamwork
• Professionalism
• Dependability
• Initiative
• Safety & Security