Front Desk

At The Wesley Hotel in Page, AZ, the Front Desk team sets the tone for every guest stay. This full-time onsite role combines welcoming arrivals with fast, accurate support through digital check-in and guest messaging, while coordinating the details that keep rooms ready and service smooth.

You will handle day-to-day front desk operations, including guest communication and system-based reservations and payments, and you will also be the person guests rely on for door code help, amenity access questions, and local recommendations. When issues come up, you will address concerns calmly and escalate to management when needed.

Key responsibilities

• Greet guests and complete check-in and check-out in person and through the digital check-in flow
• Answer calls, texts, and guest messages promptly and warmly
• Manage reservations, room assignments, and payments in the property management system
• Help with door codes, room questions, and amenity access
• Recommend local tours, dining, and activities, and support planning during guests' visits
• Handle guest concerns calmly and escalate to management when needed
• Keep the lobby and front of house clean, stocked, and guest-ready
• Coordinate with housekeeping and maintenance regarding room status and guest requests
• Support upsells like room upgrades and extended stays when they fit the guest
• Follow procedures for deposits, incidentals, and lost or damaged items

What you bring

• Friendly, confident approach and a genuine enjoyment of helping people
• Strong communication skills in person, on the phone, and in writing
• Comfort learning new software, including booking systems, messaging platforms, and smart locks
• Strong organization and reliability, with the ability to handle multiple tasks at once
• Initiative and problem-solving without waiting to be asked
• Availability to work weekends and holidays as needed
• Hotel, hospitality, or customer service experience preferred but not required
• Knowledge of the Page and Lake Powell area is a plus

Technology you will use

• Digital check-in and guest messaging tools
• Property management system
• Booking systems and messaging platforms
• Smart locks

Schedule and compensation

• Full-time position, approximately 32 to 40 hours per week
• Shifts may include mornings, evenings, weekends, and holidays
• Hourly pay: USD 15 - 20

How to apply

Send your resume and a short note about why you would be a great fit to [email protected] with the subject line "Front Desk – Full Time."