Hotel Jobs in Concord, CA

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Front Desk Agent

Clarion Hotel - Concord Concord, CA

Concord, CA

Today

Full time Customer Service Front Desk Front Desk Reservations

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Job Description

Clarion Hotel - Concord is hiring a Front Desk Agent onsite in Concord, CA to support guest arrivals, reservations, and end-of-stay account settlement.

Responsibilities

Greet and register guests during check-in
Deliver outstanding guest service throughout the stay and settle guest accounts upon completion of the stay
Handle reservations, including registering guests and making or modifying reservations
Perform front desk operator and concierge duties as assigned
Provide attentive, courteous, and efficient service before arrival and during the stay while maximizing room revenue and occupancy
Maintain a positive, upbeat personality and a strong commitment to customer service
Present with a professional appearance and demeanor
Maintain the highest level of confidentiality in all areas
Multi-task effectively, stay detail-oriented, and problem-solve to support internal and external customers
Listen to guest concerns, clarify issues, and resolve complaints professionally and courteously
Communicate clearly and convey information and ideas effectively
Recognize and act on safety or loss prevention incidents to reduce damage, injury, and liability risk; follow all company safety and security policies and procedures
Coordinate with other departments to keep room status current and support timely room repairs
Use persuasive selling techniques to sell rooms and promote marketing programs
Complete front desk tasks including guest transactions, balancing reports, cash control, deposits, and processing reservations and credit cards
Operate the phone system and TDD equipment
Use shift logbooks and shift reports for effective communication
Operate basic office equipment
Apply hotel policies related to cancellation, extended stays, room types and rates, late check-outs, early arrivals, and special requests
Manage key control by issuing and receiving room keys and master keys
Process lost and found items according to policy
Assist with training new staff
Support a positive, enjoyable work environment
Maintain an understanding of hotel products and services, including food and beverage and recreation
Perform other duties as assigned

Requirements

Ability to multi-task, remain detail-oriented, and problem-solve when working with internal and external customers
Skills to handle and resolve guest complaints professionally and courteously by listening and clarifying concerns
Good communication skills and ability to convey information and ideas
Ability to perform basic math and understand financial information
Completion of training in security, alcohol, and health and safety
Ensure OSHA and State and Federal guidelines are followed for chemical, fire, health, and safety
Keep safety in mind in all tasks
Basic knowledge to operate computer equipment, including the Microsoft Office suite

Technologies

Microsoft Office suite
TDD equipment

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