Front Desk Agent

Hotel Theo in New Orleans, LA (onsite) is seeking a Front Desk Agent to support guest arrival, reservations, billing, and day-to-day operations with a strong focus on service and revenue goals.

Responsibilities

• Welcome every guest using a warm, genuine approach
• Manage efficient check-in and check-out processes
• Provide expert local tips for navigating New Orleans
• Process reservations accurately
• Assign rooms and manage room assignments
• Handle billing and payment processing with accuracy
• Process special guest requests
• Upsell room categories
• Promote on-site amenities
• Identify business leads such as group bookings, events, or corporate travel and pass them to the Sales department
• Take ownership of guest concerns, working to find quick solutions
• Coordinate closely with Housekeeping, Maintenance, and the restaurant team to support smooth operations

Requirements

• Communicate clearly, warmly, and professionally in fast-paced situations
• Stay calm under pressure and confidently handle challenging guest conversations
• Take genuine pride and ownership in solving problems rather than passing them along
• Be detail-oriented and comfortable using computers and learning new software

Compensation

• USD 17.00 per hour

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) plan and generous Paid Time Off (PTO)
• Hands-on training, ongoing professional development, and opportunities for promotion within the company
• A team-oriented workplace that recognizes and rewards strong performance, with opportunities to gain experience across multiple hotel operations

Application Tips

• Protect yourself from email and recruiting scams
• Hotel Theo does not accept applications via email or fax
• Hotel Theo never asks for money as part of the application process
• Hotel Theo only contacts job applicants from approved email domains